BDO is the leading mid-tier professional services provider globally. In 2024, we recorded global revenues of over US$15 billion across our core service lines - Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing. With a worldwide community of over 119k professionals operating in 166 countries and territories, were dedicated to helping our clients navigate complex financial and strategic challenges, aligned to our core purpose People helping people.
Building a thriving global team is an essential pillar of our bold new vision Global solutions. Professional growth
Our collaborative, international environment fosters professional growth and development, to ensure that all our people thrive. In 2021, we committed to achieving net-zero carbon emissions by 2050 or sooner. As part of our global sustainability efforts, we continue to integrate responsible practices into our operations and work with clients to support their own net-zero journeys. In addition, were proud to support thousands of colleagues around the globe to give back in the communities in which we operate.
Position: Manager, Digital Services
The Manager, Digital Services will lead the vision, roadmap, and delivery of BDOs core digital platforms; Global Portal, Global Website Template, BDO World, and the Digital Component Library which underpin the firms global digital services ecosystem. These platforms enable seamless collaboration, client engagement, and operational excellence across BDOs international network.
In alignment with the products governance structure, the Manager, Digital Services will serve as a strategic conduit between the Product Committees, Steering Committees, and Global Forums, ensuring that platform development reflects business priorities, client needs, and emerging market trends.
Product Strategy & Governance
Define and communicate the product vision and strategy for BDOs core digital platforms; Global Portal, Global Website Template, BDO World, and the Digital Component Library ensuring alignment with firm-wide digital objectives and governance mandates.
Actively contribute to governance forums, supporting decision-making, prioritisation, and compliance alignment. Drive a culture of innovation by proactively identifying opportunities for technological advancement across digital platforms.
Build strong relationships with internal teams, including service line leads, UX/UI, engineering, marketing, and customer service, as well as firms and end-users.
Lead stakeholder meetings to communicate project status, risks, and milestones, ensuring clarity on scope, timelines, and required inputs.
Lead cross-functional teams through the product lifecycle, from ideation to launch, ensuring timely delivery of features and updates with a focus on quality and usability.
Partner with Technology Delivery Managers to oversee execution, resolve delivery roadblocks, and ensure adherence to technical standards and best practices.
Facilitate collaboration between development, QA, and product ownership teams to ensure deliverables meet quality expectations and business objectives.
Team Management
Lead and develop a high-performing team of IT professionals, providing coaching and mentorship.
Financial Oversight
Develop and manage cost estimates, forecasts, and budget submissions for delivery, ensuring financial transparency and accountability.
Support pricing model development and track actual costs against forecasts, identifying variances and initiating corrective actions.
Pre-Project & Proposal Support
Represent technology delivery in pitch meetings, positioning Global IT as a trusted partner.
Performance Monitoring & Continuous Improvement
Monitor product performance using analytics and user feedback, driving continuous optimization of platform experience.
Lead improvement initiatives to enhance delivery processes, reduce cycle times, and increase quality using modern methodologies
Risk Management
Identify and mitigate portfolio-wide risks, escalating critical issues as needed.
Relevant industry certifications (PRINCE2, SAFe, Agile) are mandatory with proven 8 years of experience
Demonstrated experience in product, portfolio, or delivery management, with a focus on business-facing roles and user experience technology solution delivery.
Demonstrated experience in demand management, budget development, and resource planning.
Strong experience supporting pre-project efforts and leading the development of technical proposals, scoping, and statement of work (SoW) documents.
Portfolio (Product) Management: Strong experience in managing multiple technology projects or products simultaneously, with an emphasis on strategic alignment, prioritisation and value driven outcomes.
People Management: Effectively organizes, coaches and supports team members
Demand Management: Skilled in assessing and planning technical resource capacity to support upcoming technology requests.
Knowledge of commercializing products, cost estimation, budget tracking, and financial forecasting for technology delivery.
Verbal & Written Communications: Experience supporting proposals, and projects or products (pipeline), with strong communication and presentation skills.
Understanding of technology delivery frameworks, software development, and systems integration.
Stakeholder Engagement: Ability to manage and influence senior internal stakeholders, firm stakeholder, executive, and vendor partners.
Risk and Issue Management: Ability to identify, assess, and address risks across the technology portfolio.
Tools and Technology: Proficiency in portfolio and product management tools, financial planning software, and client relationship tools.
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