We are excited to invite applications from candidates seeking to join us as a Client Care Advisor at Scarsdale Vets.
The Role of a Client Care Advisor
As a Client Care Advisor, you will be the first point of contact for our clients, providing them with a warm and professional welcome. You will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team and our clients. You will be required to communicate effectively with both veterinary staff and pet owners.
Your key responsibilities will include:
1. Provide support to team members as required.
2. Handle referral calls from other practices and schedule appointments.
3. Assist clients with queries over the phone and in person.
4. Provide reassurance and empathetic support to clients during their visits.
5. Take payments, solve problems, and ensure attention to detail in all interactions.
About Pride
Scarsdale Veterinary Group is a leading veterinary provider in the Midlands, based in Derby. We are committed to delivering exceptional veterinary care for pets, horses, and farm animals, with a focus on outstanding customer service and high-quality care. Our largest practice, Pride Veterinary Centre, is a 24/7 hospital offering both first opinion and referral care across multiple disciplines. We also operate additional veterinary practices in Derby, Nottingham, and Burton upon Trent, along with a dedicated farm and equine practice.
Working Pattern
This is a part-time permanent role working 24.5 hours per week. The shifts will be between 7:00am and 11:00pm, Monday to Friday. Additionally, you will be required to participate in the weekend rota, with shifts between 8:00am and 11:00pm on Saturday and Sunday. Rota schedules will be provided at least 4 weeks in advance, and you should be flexible to cover the core hours and days within the week. There may be potential for extra hours to cover holidays and sickness.
Because Our Employees Matter
We recognize that our people are fundamental to the success of our business. Investing in our people, premises, and processes is at the heart of what we do. In addition to a competitive salary, benefits include:
* 6.6 weeks of annual leave (FTE)
* Additional leave for your birthday, added to your holiday allowance
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits — reward gateway offering discounts and cashback with hundreds of retailers
* Pension scheme
* Discounted staff pet care
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