Smart IT is a UK-based Odoo Gold Partner, delivering ERP implementations across a broad range of clients and project scales. We work across multiple sectors and our projects vary significantly in scope and complexity — no two are the same.
This is a great opportunity for someone looking to break into ERP consultancy. We’re not looking for a finished article — we’re looking for someone with the right foundations and the drive to develop. If you’ve worked with business software, understand how organisations operate day-to-day, and enjoy working with people to solve problems, we want to hear from you. Full Odoo training will be provided.
Key Duties and Responsibilities
* Participate in and progressively lead client discovery sessions and requirements workshops, on-site and remotely.
* Produce clear business analysis documentation, process maps, and requirements specifications.
* Build strong working relationships with clients throughout the project lifecycle.
* Attend client update meetings and contribute to structured progress reporting.
Solution Design & Configuration
* Learn and apply Odoo module configuration across relevant functional areas (Sales, Purchase, Inventory, Accounting, CRM, and others).
* Contribute to functional and technical design documentation under guidance from senior team members.
* Work with the Development team to understand and communicate customisation requirements.
* Ensure proposed solutions are practical and aligned with client needs.
Project Delivery
* Manage your project tasks and time effectively across concurrent workstreams.
* Coordinate with Project Managers to flag risks, track progress, and manage client expectations.
* Support UAT phases, working closely with the QA team on testing activities.
* Assist with data migration activities including review, mapping, and import of legacy data.
Training & Documentation
* Deliver end-user training sessions as your Odoo knowledge develops.
* Produce user documentation and training materials to a professional standard.
* Contribute to Smart IT Academy content as required.
Team Contribution
* Work collaboratively with Functional Consultants, Developers, and Project Managers.
* Share knowledge and contribute to team learning.
* Engage with internal process improvement and quality initiatives.
Support
* Provide functional support for client issues raised through the helpdesk.
* Work with the Account Management team to maintain positive client relationships.
Required Experience & Skills
* Some experience using or working alongside business software — this could be CRM, accountancy packages, stock management, job management, or similar.
* A good understanding of how businesses operate — ideally gained through a role in operations, administration, finance, sales, or a related function.
* Strong communication skills — comfortable talking to people at all levels, both in writing and in person.
* Organised and methodical — able to follow a process, document clearly, and manage your own time.
* Curious and analytical — someone who likes understanding how things work and finding better ways to do them.
* A genuine interest in technology and how it can help businesses improve.
* Experience using a recognised business software platform such as Sage, Xero, QuickBooks, HubSpot, Zoho, or similar tools used in finance, sales, or operations.
* Previous exposure to a client-facing or customer service role.
* Experience writing process documentation, user guides, or training materials.
* Background in a sector relevant to ERP — such as manufacturing, distribution, retail, or professional services.
* Any exposure to project-based work or structured delivery environments.
Your Development at Smart IT
We invest in our people. As a new Functional Consultant, you can expect:
* A structured Odoo onboarding and training programme from day one.
* Access to the Smart IT Odoo Academy and internal knowledge resources.
* Support working toward Odoo certification in your core functional areas.
* A clear development pathway with regular PDR cycles and honest feedback.
* Mentoring from experienced Functional Consultants and Team Leaders.
What ‘Good’ Looks Like in This Role
We’re not expecting you to hit the ground running — but we do expect enthusiasm, effort, and a willingness to learn. After your first six months, we’d hope to see:
* A growing confidence with Odoo and the ability to handle straightforward configuration tasks independently.
* Positive feedback from clients and colleagues on your communication and reliability.
* Documentation and notes produced clearly and consistently.
* A proactive approach — asking good questions, flagging issues early, and not waiting to be told what to do next.
* A clear sense of where you want to develop and what you’re working toward.
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