A leading Managed Service Provider in Ireland seeks an IT Technical Team Lead to oversee a dedicated service desk team. This role requires strong leadership skills and a solid technical background in IT infrastructure to ensure the team meets SLAs, drives customer satisfaction, and operates efficiently. Responsibilities include managing daily operations, coaching team members, and serving as a technical escalation point. Generous benefits including a professional development budget and company pension are included. #J-18808-Ljbffr