Operations Manager – Guest Relations Focus Award Winning Hotel and Resort -South Cornwall Up to £50,000 + Quarterly Bonus About the Role We are proud to be partnering with this operation, one of Cornwall’s most iconic 4-star coastal destinations, to recruit a Guest Relations–driven Operations Manager. As a key member of the senior leadership team, you will work closely with the General Manager to oversee the day-to-day operations of this dynamic resort, ensuring exceptional guest experiences and operational excellence across all departments. This is a hands-on leadership role for someone who thrives in a high-quality hospitality environment and is passionate about delivering outstanding service at every touchpoint. Key Responsibilities Partner with the General Manager to lead daily resort operations Provide strong leadership across departments, including: Front of House Housekeeping Maintenance Self-Catering Operations Drive a culture of exceptional guest experience and service delivery Lead, coach, and develop departmental managers and teams Ensure all accommodation and public areas meet consistently high standards Oversee operational performance, efficiency, and service quality Take ownership of decision-making and resolve issues proactively Manage budgets, labour costs, and departmental KPIs Maximise revenue through upselling and cross-selling initiatives Ensure full compli...