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Store Manager Role
As a Store Manager, you'll bring our core values to life through your team of 5 to 15 employees. Retail excellence will be the standard encouraged daily, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.
You will create a successful, motivated, and engaged team through leading, coaching, and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count. Travel is a requirement for store visits and wider team meetings.
Who We Are
The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's biggest companies.
We have diverse, high-performing teams packed with serious talent. Together, we offer the UK more choice and better value, driven by our boundary-pushing, customer-championing values and ambitions.
We are Virgin Media O2, and we can't wait to see what you can do.
Our Commitment to Inclusion
Accessible, inclusive, and equitable for all
Virgin Media O2 is an equal opportunities employer. We work hard to remove bias and barriers for our people and candidates, building equity and inclusion into everything we do. We support and encourage you to be your authentic self throughout your application journey with us.
Minimum Experience Requirements
* Experience working in a fast-paced environment, not necessarily retail.
* Experience managing a team with passion and drive, with full accountability for performance.
* Experience with budgets and Profit and Loss responsibility.
* Experience delivering first-class customer experiences through a highly engaged team.
* Experience conducting regular, effective reviews and coaching.
* Experience working towards targets and driving revenue growth.
* Experience using data inputs (e.g., footfall, trading hours) to improve efficiency and manage store rotas effectively.
Desired Skills
We'd also love you to have:
* Strong communication and listening skills.
* The ability to adapt to changing business needs.
* Experience using systems and following processes.
* Adherence to key compliance standards related to health & safety, cash management, security, stock management, FCA compliance, refunds, and discounts.
What’s In It For You
We aim to celebrate our people and create a culture that empowers everyone to be their best. We believe a diverse and inclusive culture makes for a better business and a brighter world.
Working at Virgin Media O2, you will receive a comprehensive reward package with benefits and extras designed to support you and your loved ones, ensuring you’re covered for whatever life brings.
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