Location: Bournemouth
Salary: c £27k
Hours:9am-5.30pm Mon-Fri, hybrid working in office Tuesday & Wednesday after training
Benefits: Free parking, modern offices, gym onsite, bar and canteen on site, pension, holidays go up 1 day pa to total of 25 days
PLEASE NOTE YOU NEED TO DRIVE AND HAVE YOUR OWN TRANSPORT DUE TO THE LOCATION OF THE COMPANY
Aspire Jobs are delighted to be working exclusively with our client who design and provide an E learning platform to their clients across the UK.
Due to exciting growth plans they are now looking for an experienced Administrator to join their Customer Success team. This is an important role for them, helping them to continually improve their backoffice processes.
The successul administrator will:-
* Drive and have own transport
* Have min 2 years previous administration experience
* Have intermediate Excel skills
* Be technology savvy and able to use MS365 with the ability to learn new systems quickly
* Be methodical and logical in your approach to work
* Have strong attention to detail
* Be able to build professional relationships both internally and externally
* Be a team player who is keen to contribute to the comanies growth
* Be organised
Reporting to the Customer Success Director, the Administrator will support the Customer Success team with a range of administrative responsibilities, including but not limited to:
* Managing and updating office locations and department information
* Adding and maintaining training records
* Setting up prospect trials to assist the sales team
* Creating company areas and playlists on the platform
* Uploading client content and converting it into trackable microlearning courses
* Preparing email communications for new content, course launches and scheduled firmwide training
* Coordinating lunch and learn webinars
* Producing tailored usage reports
* Monitoring and responding to enquiries sent to our general hello and support inboxes, including login or leaver requests
* Chasing course completion across the firm or within specific departments or offices
* Proofreading content ahead of course launches
* Improving and maintaining data management practices
Everything you do will positively impact the Customer Success team and successful contract renewals. As you gain more experience you will have the chance to help the team with problem solving to provide solutions to help the platform and processes improve.
IDEALLY INTERVIEWS WILL TAKE PLACE ON TUESDAY 10TH MARCH