About The Role
Tenancy Relations Officer
£35,547 - £37,078 per annum, 37 hours per week
Permanent contract
Cirencester Agile & Homeworking
About the role
Are you passionate about housing standards, tenant rights, and making a real difference in peoples lives? Were introducing an exciting new Tenancy Relations Officer role in response to recent changes in rental legislation creating a unique opportunity to shape how these new standards are delivered in practice.This is more than just a job, its a chance to be at the forefront of improving conditions for renters while working in a flexible, supportive environment.
As a Tenancy Relations Officer, youll play a key role in ensuring compliance with new rental laws, supporting tenants and landlords, and promoting fair and safe housing standards across the community.
Youll investigate complaints, provide expert guidance, and work collaboratively with internal teams and external partners to resolve tenancy issues effectively and proactively. Were seeking someone with strong knowledge of housing legislation and a genuine interest in tenant welfare. You might come from a background in: Housing or tenancy management
Legal or regulatory services
Environmental health
Estate agency or property management
Your ability to interpret legislation, communicate clearly, and manage sensitive situations will be essential.The successful candidate will be required to travel across the three districts, with opportunities for flexible and home working to support a healthy worklife balance.
You will need A minimum qualification equivalent to NVQ level 3 or A level.
Relevant experience in a housing field and landlord tenant relations.
Knowledge and experience in assessing complex situations and carrying out inspections.
Able to effectively manage and prioritise workloads, in pressurised situations.
Ability to remain calm and confident when dealing with challenging customers and environments.
Key Responsibilities Lead on tenancy relations and enforcement under the Renters Rights Act 2025
Investigate cases of harassment and illegal eviction, taking legal action where appropriate
Contribute to and implement policies and procedures to improve private sector housing standards
Provide expert advice to Housing Options teams to help sustain tenancies and prevent homelessness
Inspect properties and assess complex housing situations
Deliver training and guidance to landlords, tenants, colleagues, and partner agencies
Manage casework and investigations through to resolution
Special conditions Ability to travel
For more information about this role please see the Job Description/Person Specification.
What we can do for you Agile working allowing a mix of home and office working
Flexible working arrangements (depending on the role)
27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
Pension scheme with a good employer contribution of up to 7% of your earnings
Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
Cycle to work scheme
Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
Generous sickness cover above statutory entitlements
Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
Life assurance, currently four times your annual salary
Watch our new 'What is Publica' video to see why its great to join us!
About The Organisation
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.
Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.
Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
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