Osaic Careers
Life Insurance Operations Opportunity in Financial Services
Case Manager, Highland Capital Brokerage
Location(s): All Locations/Remote
Role Type: Full time
Salary: $60,000 - $75,000 per year + Sales Incentive Compensation
Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education.
Summary:
Responsible for the case management of life, LTC and DI applications submitted to the Life New Business Team. The team member will be responsible for facilitating timely, accurate and relevant communications. They will serve as a liaison between Agents/FA’s, institutional partners, vendors, Highland Capital VP (VP’s), and Life Insurance carriers on both formal and informal business. This position requires the analytical ability to successfully combine medical, financial, reinsurance and general life insurance expertise. The mechanics of managing the business include reviewing applications for accuracy and completeness, ordering and managing requirements through policy issue, and managing requirements for placement.
Education Requirements:
1. Associate degree preferred, H.S. Diploma or GED certificate is required.
Responsibilities:
2. Review Life Applications for completeness and notify Agents/FA’s and VP's of missing forms or information needed
3. Review exam and non-medical requirements included with the application in order to determine if risk class applied for is appropriate
4. Order medical records using discretion based on available information as well as communicating with carrier underwriters to determine necessity.
5. Responsible for ongoing APS follow-up with approved vendors or doctor's office directly and managing expectations for all parties
6. Order telephone interviews and inspection reports as needed
7. Reconcile outstanding pending requirements and requests for additional information with Agents, Sales VP and others to set proper expectations, timelines, etc.
8. Order illustrations as needed. Work with our Sales Support team as needed to ensure accuracy of the illustration in conjunction with the signed Application received. Verify riders applied for and if 1035X involved which may necessitate the need for additional requirements
9. Prepare transmittal or cover letter to send both formal and informal applications to carrier(s)
10. Use Paperclip for submitting and storing electronic files
11. Respond to requests for applications as needed
Monitoring and Communication:
12. Maintain correspondence with carriers and vendors by telephone, fax, memo
13. or email
14. Notify Agents/FA’s and VP’s, of status throughout the process and bring in New Business Management for escalations
15. Form Relationships with carrier underwriters and be the "face" of HCB on behalf of the FA/Agent's and VP’s.
16. Advocate and negotiate with life insurance carriers on Informal and Formal offers.
17. Ability to negotiate carrier offers where appropriate to ensure that optimal underwriting class is being received.
18. Ability to explain and “sell” the competitive offer when approved other than applied for
19. Facilitating cases by deciphering the science and make the risk objective more understandable.
20. Work with internal underwriting resources as needed so as to properly position cases.
21. Shop cases with various carriers to offer alternative solutions if approved other than applied for
22. Evaluate underwriting evidence and provide guidance on cases approved other than applied for.
23. Utilize data management systems per Highland Capital protocol to document and ensure accurate reporting
Basic Requirements:
24. 3 + years brokerage New Business or Life Insurance industry experience
25. Proficient with Microsoft Word, Excel, Outlook, and ability to work effectively within multiple web browsers and learn new technology as needed
26. Utilize web-based agency management system to track case activity, or preferably hands on experience with iPipeline suite of products including Agency Integrator
27. Utilize web-based document management system to organize, manage and securely transmit applications and all case related documents to our carrier partners using Paper Clip
28. Utilize data management systems per Highland Capital protocols to ensure accurate reporting
Preferred Requirements:
29. Prior knowledge of medical and/or financial underwriting terminology is a plus
30. Industry designations (e.g., FLMI, ALU, CLU, ChFC, CFP, etc.) are a plus