Assistant General Manager (Tourism / Leisure) £40,000 - £45,000 Excellent Culture & Work Environment Progression 25 days holiday Pension Central London Are you from the tourism or leisure industry in London looking to make the step into an Assistant General Manager role with one of the most thrilling sightseeing attractions in the capital? Do you have an excellent track record in delivering outstanding customer experience coupled with commercial acumen? This is a unique London tourist experience, and they are seeking a talented Assistant General Manager to work closely with the General Manager to ensure the efficient and safe operation of the business. You will be responsible for overseeing staff, contractors, managing customer service and ensuring compliance with safety regulations whilst driving operational excellence. This role requires strong leadership skills, a passion for tourism and hospitality, and the ability to handle fast-paced environments with confidence The role: Liaise with Head of Operations to oversee all aspects of daily operations, including tour scheduling, staff and contractor coordination, and ensure that all passengers have a seamless experience day to day Troubleshoot operational challenges in real-time, implementing immediate solutions to enhance efficiency and service quality Work closely with senior managers to develop, implement and maintain company standards for experience execution and customer interactions The person: Has experience of working in the tourism industry, or has a leisure background within a customer interfacing role Knowledge of 'attraction and experience' industry, interest in London and entertainments industry Can think commercially, appreciate broader goals and have a record of driving individual projects to completion If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference: BBBH19587 Keywords: Assistant General Manager, Tourism, Leisure, Attractions, Sightseeing, London tourism We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. ADZN1_UKTJ