Could you be the driving force behind secure service excellence?
We’re looking for a passionate and pragmatic Service Manager to lead the delivery and continual improvement of our Secure Operations Centre (SOC) services. You’ll be joining a collaborative, forward-thinking team that values innovation, accountability and strong partner relationships. This role is pivotal in ensuring our services meet ITIL and CREST standards while supporting Sopra Steria’s strategic goals.
We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities.
This role will require someone onsite full time.
What you'll be doing:
1. Lead the delivery of SOC services, ensuring alignment with ITIL and CREST standards.
2. Own and manage the SOC BAU service lifecycle for Analysts and Engineering.
3. Act as the primary point of contact for client engagement, reporting and feedback.
4. Make sure services meet agreed SLAs, critical metrics and compliance requirements.
5. Support onboarding and offboarding of services and clients.
6. Drive continuous improvement initiatives and service maturity uplift.
What you’ll bring:
7. Experience in IT service delivery and managing SLAs and KPIs.
8. Strong understanding of Sopra Steria offerings and business drivers.
9. Professional qualification such as ITIL.
10. Excellent partner communication and engagement skills.
11. Ability to lead and support teams effectively.
12. A proactive attitude and passion for delivering high-quality services.
It would be great if you had:
13. Experience in contract and budget management.
14. Membership of a recognised professional IT body.
15. Relevant sector experience in secure operations or defence.
Location: Cheltenham and Gloucester area on site full time
Security Clearance Level: DV
Internal Recruiter: Soraya
Salary: Up to £60,000 Depending on experience.
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.