This role will require an individual to manage support chats, calls & emails as well as being the first point of contact for technical support requests., Duties include:
* Logging & resolving all IT issues in agreed time frame
* Installing and configuring computer hardware, software, printers etc.
* Invetigate software and hardware faults/issues
* Monitor & maintain all IT equipment
* Building & Managing relationships with all departments as well as suppliers
* Set up new starters and train new staff
* Work on various ad-hoc projects
* Proven experience in a helpdesk or technical support environment - knowledge of Google Workspace
* An individual who is a keen problem solver with a passion for excellent customer service
* Excellent troubleshooting abilities
* Ability to work independently as well as in a team
* Create processes, ability to monitor IT equipment and maintain documentation
J-18808-Ljbffr