We are working closely with a large UK wide business who are on the hunt for an Account Manager, based in & around the Cambridge area. This is a hybrid role & requires travel around Cambridge & Peterborough.
The effective management of a portfolio of accounts with a principle aim of customer retention.
Analyse lost business/complaint management data and implement appropriate action.
Explore cross selling opportunities where appropriate.
Develop Customer Account Plans to identify and review future risks and opportunities
Ensure the Company’s growth targets for the customer portfolio are achieved.
Act as a lead point of contact for all matters specific to your customers.
Understand the needs and future requirements of customers through proactive management.
Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
Review the commercial viability of accounts, recommending improvements or additional services.
Agree price increases with customers as advised by the Company.
Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
What will make you stand out?
Ability to listen to and influence peer group and department team members.
Good attention to detail and the ability to analyse data.
Continuously improve the department and/or team.
Ability to organise self and others to ensure tasks are carried out in a timely manner.
Strong collaboration & influencing skills across departments and sites.
Full time role. Company Car. Paying 35k plus uncapped commission