The Guest Liaison Agent plays a key role in delivering a seamless and personalised guest journey at Cameron House. Acting as a primary point of contact before arrival and throughout the stay, this role ensures that every guest’s preferences are anticipated, arrangements are flawlessly coordinated, and any concerns are addressed promptly. The ideal candidate is highly organised, guest-focused, and thrives in a fast-paced luxury hospitality environment. Key Responsibilities: Conduct pre-arrival communications to understand guest preferences, special requests/needs, and occasion details. Coordinate and secure bookings for Food & Beverage outlets, Spa treatments, Golf tee times, and on- and off-site activities. Prepare VIP welcome letters and organise in-room amenities in line with guest profiles and brand standards. Support the Front Desk team with arrivals and departures whenever required, ensuring a smooth and efficient experience. Assist the Switchboard Operator with call management during peak periods or when additional support is required. Proactively monitor guest feedback and record any issues, ensuring they are communicated to the appropriate departments and followed through to resolution. Collaborate closely with operational teams to ensure all guest requests are executed accurately and on time. Maintain detailed and accurate guest profiles to enhance personalisation for current and future stays. Anticipate guest needs and take ownership of delivering memorable, high-quality experiences. Uphold Cameron House service standards while demonstrating professionalism and discretion at all times. Skills & Experience: Previous experience in a luxury hotel, guest relations, concierge, or front office role preferred. Exceptional communication and interpersonal skills. Strong organisational abilities with excellent attention to detail. Ability to multitask and remain calm under pressure. Proactive mindset with a genuine passion for guest service. Comfortable working collaboratively across departments. Proficiency in hotel systems (e.g., Opera PMS, Resdiary, Trybe, Alliance, HotSOS and any other reservations platforms) is advantageous. Personal Attributes: Warm, engaging, and naturally service-oriented. Professional presentation and demeanor. Solution-driven with strong problem-solving skills. Flexible and adaptable to the changing needs of the operation. Benefits package We offer a generous range of employee benefits and, given what we do and where we are, you’ll have plenty of opportunity to make the most of our own five-star facilities. Here’s what to expect: • Free meals when on duty, in our clan cafes • Pension scheme • Refer-a-friend scheme • Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays • Enhanced holidays, rising with long service • Free Leisure Club Membership, with friends and family discounts. • Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline • On-site discounts on Cameron House and Cameron Lodges accommodation, 30% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products • Supplier and local business discounts – from cinema tickets, car hire and airport parking to mobile phones, leisure activities and high street retailers • Free parking And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.