Transport Planner/Operator
4 On 4 Off 18.00 - 06.00
March, Cambridgeshire
Wimblington
Working with the planning team to ensure effective running of the Knowles Logistics fleet. Planning and managing effective movement of freight around the country, including providing strong planning of the operational logistics arm of the business. Effective communication with the customer service team to meet the demands of the customer and providing the best customer service possible to internal and external stakeholders.
Fleet / Driver management
Ensure the effective running of the Knowles fleet through:
1. Allocation of 100% of the daily plan against all drivers and loads
2. Following and updating the execution of the daily plan including systems updates
3. Maximising drivers workers hours within the Tachograph and WTD framework
4. Making decisions on how many vehicles are required to deliver shipments
5. Communication of any issues or failures that are unavoidable to the relevant customer/representative including out of hours communication
6. Proactive management of the fleet – including making changes and replanning any issues with loads or drivers
7. Communication of the plan to all drivers to ensure the drivers are all in place at the correct times to collect loads and deliver them
8. Briefing and debriefing of drivers on the current day/night plans
9. Working in tandem with the driver debrief administrators
10. Ensuring completion of a thorough handover to the next transport operators on the following shift
11. Attending daily operational meetings on a rota basis with timely information about the previous and current days plan
12. Working together with the planners to achieve the customer requirements
13. Working out costs of delivery and monitoring revenue on a day to day basis
14. Reviewing load plans and looking at contingency strategies where necessary
15. Entry of all movements of jobs onto the relevant PC and web based systems
16. Reporting any concerns to the Head of Transport
17. Working in tandem with the other transport operators within the team on the same shift and on other shifts
18. Raising any concerns over delivery with other teams and providing solutions for resolution
Systems
19. Entering driver and vehicle information of the daily plan into Road Runner for the following 24 hours
20. Updating Road Runner with live load information when debriefing drivers in person or over the phone
21. Understanding and checking the warehouse management system to foresee any issues with loads
Cost control
22. Minimise overtime, nights out and demurrage. Reduce agency labour through effective planning of driver and vehicle usage
Customer Service
23. Answering telephone in a professional manner and dealing with field and customer enquiries.
24. Speaking to drivers to understand their issues and offer resolutions in planning the management of their loads.
25. Portraying a professional appearance and manner at all times as a representative of Knowles Logistics
Teamwork
26. Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles logistics Ltd teams
27. Maintaining standards of health and safety, hygiene and security in the work environment.
28. Confident to have open discussions with colleagues enabling decisions to be made about any changes necessary
29. Open to changes within the workplace
30. Flexibility over shift patterns to support the team
31. Professional at all times working with colleagues within your own and other departments
Salary: Dependant on experience, discussed at interview.