The Role & What You Will Be Doing
An enthusiastic Customer Account Administrator with superior order processing skills to deliver the highest standard of Customer Service. Responsible for accurately processing large and complex customer sales orders in a busy and fast paced environment within an expanding team. This role involves managing the day to day running of customer orders and dealing with all aspects of their processing and administration with the ability to develop and maintain good enquirer/stakeholder relationships.
Key responsibilities
* Process customer orders accurately to agreed SLAs
* Ensure orders are checked and correct in relation to product, price and expiry date
* Liaise with relevant stakeholders regarding any issues
* Accurately process credits, debits and returns to agreed SLA’s
* Maintain price lists and price amendments accurately in SAP and Excel
* Maintain computerised filing systems
* Maintain clear, concise and detailed customer records
Organizational relationships
* Customer Services
* Customer Operations
* Commercial Analytics
* Specialty, Generic and Established Medicines Business Units
* Finance/Accounts Receivable
* Alloga UK– 3PL
* Supply Chain
* Quality
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