Unemployment Generalist
CommonSail Investment Group
Position Summary:
An Unemployment Generalist is responsible for completing the day-to-day tasks for our unemployment program. The Unemployment Generalist is self-motivated and energized by working amongst a group of thoughtful, smart, fast-paced and successful colleagues. The Unemployment Generalist is a strong team player with a proactive approach and can take initiative with discretion and judgment.Primary responsibilities will be responding to working within our HRIS to coordinate our unemployment claims, connecting staff to the correct resources, ensuring deadlines are met, and general administrative support for the unemployment program.
Essential Responsibilities and Duties:
1. Provide stellar service to the organization by being responsive, timely, and accurate in all communications
2. Professionally handle phone calls and emails to address questions, resolve complaints and provide correct information to employees
3. Complete all unemployment requests received
4. Partner with members of our internal and external team to ensure unemployment requests are completed in a timely fashion
5. Follow up with HR team and employees on any open items to solve issues and provide excellent service
6. Limited travel to various community locations
Required Experience for Unemployment Generalist :
7. Associate degree in business or equivalent work experience in the HR field
8. Advanced knowledge about the unemployment process
9. Proficiency in MS Office Suite
10. Demonstrate a high level of attention to detail and timely follow through
11. Learn quickly; a relentless and nimble learner
12. Display a positive attitude and passion for serving our employees
13. Practice attentive and active listening skills
14. Comfortable with ambiguity; can effectively cope with change, shift gears easily, and adapt according to business or client needs
15. Approachable and able to successfully build relationships with a variety of people
16. Strong time management and prioritization skills
17. Good interpersonal savvy – able to relate openly and comfortably with diverse groups of people
18. Timely, responsive, accurate, and thorough in all written and verbal communication
General Working Conditions
While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk, and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.
Common Sail Investment Group has a comprehensive benefit package that includes health, dental, vision, life and accidental insurance, short-term disability, long-term disability, critical illness, EAP, 401(k), income protection, and extraordinary work-life benefits.
This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.
Equal Opportunity Employer
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