JOB DESCRIPTION
JOB TITLE: Digital Project Manager
SALARY RANGE: £50,000 - £60,000
CONTRACT TYPE: 12 Months Fixed Term Contract
You will be required to attend the Surrey office 5 days per week during your 3 month probation then 3 days per week after this.
PURPOSE OF THE JOB:
Overall ownership of delivery, by managing either in-house projects or through partners in defined timelines and budget.
Must have good knowledge of implemented Change Management and Vendor Management.
Knowledge of QMS, ISO-9001, and successfully managed partners.
MAIN RESPONSIBILITIES:
* Reviewing the projects (Partner Led or In-house) and engaging the respective HQ Businesses
* Facilitate and monitor projects based on lean tenets, tools usage, and non-linearity to improve productivity
* Publish and implement Quarterly business review with Partners
* Formulate value delivery framework and ensure that the value delivery ideas are conceived and implemented by every partner and also for in-house projects
* Proactively review projects on a weekly basis and be able to anticipate potential trouble and prevent it. Not just manage by exception.
* People supply chain: Plan for people supply chain and identify key positions on a proactive basis. Work with others in the PMO team to improve project delivery techniques and project documentation
WHAT DO WE NEED FOR THIS ROLE?
* Extensive experience in using Agile/Sprints & a product (MVP) centric design; Applying DevOps (CICD) and automation throughout the program development and rollouts
* Ample onsite experience including stakeholder management
* Overall delivery operational experience (Demand and supply, resource fulfillment, financial process-internal-external)
* Drive Innovation within the team
* Strong team player, able to work effectively as part of cross-functional and distributed teams. Experience in working with virtual teams is preferred.
* Helps the team achieve excellence in areas including quality, predictability, flow, and velocity. Helps the team focus on daily and iteration goals in the context of team objectives.
* Effective analytical skills to grasp complexities and perceive relationships among problems, issues, and solutions.
* Excellent communication skills (stakeholder management, negotiation, facilitation, influencing), including strong skills in active listening to improve team effectiveness and performance.
* Exposure to tools like JIRA is preferred.
WHAT DOES SUCCESS LOOK LIKE?
* Review the programs and projects objectively and ensure proactive risk and dependency management
* Identify compliance and 100% adherence to contract through quarterly audits
* BCP plan and conduct the frequent validation of compliance through call-tree and tabletop tests
* Ability to build and maintain relationships with internal teams and third-party suppliers
* Strong interpersonal, communication, and influencing skills – customer-driven
* Ability to manage and prioritise workload comprised of multiple projects
* Able to work strongly as part of a team or individually
* Drive, enthusiasm, and passion for Digital and eCommerce
KEY LIAISONS:
* European Headquarters Business Process Support Team
* Subsidiary BI managers
DIMENSIONS:
* Maintain good and strong relationships with all key liaisons
* Number of communication partners: circa 30
* Number of European subsidiaries: 18
EDUCATION:
* Educated to degree level or equivalent
SKILLS AND ATTRIBUTES:
Essential:
* Business acumen and business focus
* Strong analytical and problem-solving skills
* Strong communication and interpersonal skills to work effectively with teams
* Ability to work independently as well as in a team environment both with HQ and with partners
* Readily adapts to change
* Delivery Excellence, Managed Services, and Development projects experience
* People management
* Customer engagement and relationship building
Advantage:
* SAP Hybris, and Adobe Experience Manager (AEM) highly preferred
* Ability to speak the local language
EXPERIENCE:
Essential:
* 3+ years of concentrated eCommerce/retail experience
Advantage:
* A subject matter expert fully versed in company processes and platforms
* 10+ years of experience in Project Management/Vendor Management with good knowledge in QMS systems
HOURS OF WORK:
37.5-hour week. Some weekend and evening work may be required for emergencies and projects.
BENEFITS:
* 25 days' annual leave
* Discretionary performance-based bonus scheme linked to individual, team, and company performance (following successful completion of probation period)
* Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
* Permanent Health Insurance
* Group Life Assurance
* Flexible Benefits allowance of £660 per annum (following successful completion of probation period), e.g. dental insurance, healthcare cash plan, holiday buy/sell, gymflex, travel insurance, etc.
* Private Medical Insurance (starting from grade CL2-III)
CHALLENGE:
Operating in a fast-moving, challenging environment where processes and procedures are constantly changing. It is essential the incumbent keeps abreast of IT developments and evaluates the possible impact on business.