Shift Lead - Food - Newport Gwent Simply Food
Overview
Shift Lead in the Food department at Newport Gwent Simply Food. You will support the Team Manager and lead colleagues to deliver customer-first service, maintain standards, and drive productivity and compliance throughout the store.
Responsibilities
* Duty manage in the absence of the next level Leader when required
* Champion new ways of working within stores through an open mindset and positive attitude
* Lead colleagues in delivery of tasks prioritising customer first
* Plan, allocate and follow through on delivery of tasks to a consistent standard across the store
* Drive on-the-job productivity
* Support colleagues through coaching and feedback
* Use MI to take action to drive performance
* Help maintain a safe and legal environment for colleagues and customers
* Support the delivery of an inspirational, improved and consistent visual customer journey in-store
Work Pattern
* Week 1: Sunday 09:00–17:00, Monday 12:15–20:15, Wednesday 12:15–20:15, Thursday 12:15–20:15, Friday 12:15–20:15
* Week 2: Monday 12:15–20:15, Tuesday 12:15–20:15, Wednesday 12:15–20:15, Friday 12:15–20:15, Saturday 12:15–20:15
Key Accountabilities
* Delivers great standards and service by putting the customer first
* Acts on customer feedback to deliver improvement
* Ensures the delivery of brilliant basics
* Coaches the team to deliver excellent standards of product presentation
* Supports the delivery of Plan A
* Provides regular and timely feedback to line manager to support colleague performance
* Supports with the training and coaching of colleagues maximising digital tools and channels
* Identifies colleagues for recognition and celebrates success within the store
* Provides feedback to BIG to improve colleague experience
* Supports the Team Manager with the delivery of store selling and cost targets by using MI to identify opportunities and take action
* Role models new ways of working through the use of digital tools
* Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
* Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
* Maintains a safe and legal store environment
* Supports visual merchandising updates across launches, events and campaigns
Key Capabilities
* Understands how M&S operates, its strategy, future and the role they play
* Effectively manages own reactions and responses around change
* Helps colleagues to develop by listening, asking questions and giving feedback
* Sets performance objectives for self in conjunction with line manager and in line with business plans
* Takes accountability for planning and managing own work to meet objectives
* Treats all colleagues fairly, recognizing different perspectives and needs
* Builds positive relationships by listening and engaging with people
* Manages own reactions and communicates perspectives to support the team
Technical Skills / Experience
* Support the delivery of excellent customer service and KPI performance
* Good level of digital capability and ability to use relevant systems
* Knowledge of commercial operation, brilliant basics and operational excellence
* Working knowledge of all VM principles
* A good communicator with the ability to build relationships and work within a team
* Knowledge of legal requirements associated with the role of a customer assistant and duty managing
* Maintain high presentation standards, attention to detail and deliver on time
* Interpret data relevant to the role
* Demonstrates flexibility and adaptability to change
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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