Role: Senior IT Field Delivery Engineer
Location: Field-based, covering Dundee and surrounding areas, Perth and nearby locations, plus the wider EH, KY (Kirkcaldy and Fife), and FK (Falkirk) regions.
Contract Type: Permanent
Salary: Competitive base salary + company van, comprehensive benefits package, flexible rewards scheme, and two paid volunteering days annually.
Hours: Monday-Friday, 9.00 am - 5.30 pm (plus participation in a 1:4 on-call rota).
Overview:
Our client, a respected national technology services provider, is seeking an experienced Senior IT Field Delivery Engineer to join their expanding field operations team. You'll play a key role in delivering high-quality on-site IT support, ensuring customer systems remain operational and reliable.
Ability to olobtain Security clearance will be required for this role.
Key Responsibilities:
* Provide advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, and retail or network equipment.
* Perform rebuilds, configurations, and desktop setups at customer sites.
* Support fellow engineers and act as a technical escalation point where needed.
* Provide temporary cover for other sites during planned or unplanned absences.
* Achieve personal KPIs and contribute to wider team performance targets.
* Maintain clear communication with call administration teams and field management throughout the day to ensure SLA adherence.
* Accurately update all job details and parts movements in real time using a mobile device.
* Undertake IMAC (Install, Move, Add, Change) projects with minimal supervision, leading small projects as required.
* Stay up to date with emerging technologies and proactively develop new technical skills.
* Participate in the out-of-hours support rota and occasional overtime where required.
* Follow company and customer health & safety, quality, and operational standards.
* Maintain company equipment and assets in good working condition.
* Act as a mentor to junior or less experienced engineers.
Skills & Experience:
* Proven background in IT field engineering or hardware support.
* Full UK driving licence (essential).
* Strong customer-facing and interpersonal skills.
* Self-motivated, well-organised, and capable of working independently.
* Relevant technical certifications (CompTIA A+, Server+, or equivalent knowledge/experience).
* Confident working at height and performing manual handling tasks.
* Professional and presentable with excellent communication skills.
* Positive attitude with a collaborative team approach.
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