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Service Delivery Executive - Retail, Basingstoke
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Client:
TD SYNNEX
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ef721a2f5286
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible.
We prioritise the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.
We are both passionate about our people and about the environment. Year- on-year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I.
If you are as excited as we are to be part of shaping our future business and will live by all of our core values we’d like to hear from you.
As a Service Delivery Executive you will join our current co-workers in providing an exceptional customer experience, while allowing you the opportunity to grow your career within Distribution.
We can offer you:
A value-based culture - all of our co-workers commit to living by our shared core values bringing everyone together in an inclusive culture with a real sense of community.
Outstanding benefits package including private healthcare, holiday purchase scheme, increased holiday entitlement with service and additional 'moments that matter' paid time off.
Enhanced maternity and family leave.
Benchmarked salary and progression paths.
Hybrid working environment
Employee Assistance Programme
Job Purpose:
Delivering an exceptional level of customer satisfaction for key accounts, whilst supporting the achievement of sales targets and other related key performance indicators.
Responsibilities:
Confirm and process purchase orders accurately and within agreed SLA’s, checking requirements and pricing are correct
Interact with TD SYNNEX logistics centre to ensure customer requirements are met in full obtaining delivery slots
Daily routine of checking and confirming that deliveries have been successfully made and if required taking corrective action immediately
Work with product marketing and vendors to obtain product specification detail, upload and manage this information accurately in to customer portals in the defined SLA’s
Support Account Directors as required to successfully manage the customer relationship
Work closely with Merchandise planners, supporting them in their daily role
Timely and accurate completion of essential reporting, profiling and general administration of the CRM system
Effectively manage all incoming communication from the customer including telephone, email and system messaging
Escalate issues in a timely manner
Knowledge Skills and Experience:
Experience working in a fast paced Sales or Service environment
Process driven and results oriented
Good planning and organising skills
Excellent communication skills (verbal, written and face-to-face)
Demonstrate a high level of initiative
Ability to work proactively with minimum supervision
Show a high degree of professionalism
Excellent telephone manner
Exceptional attention to detail
Previous experience of CRM systems and SAP would be preferable
Intermediate to Advanced level Excel skills is desirable
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognised as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
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Key Skills
What’s In It For You?
* Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
* Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
* Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
* Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
* Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
* Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
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