At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.
Administrator – Centre Inspection Services Team
Permanent
Guildford: £24,000 - £26,000
Hybrid working
You know how some administration jobs are just... administration jobs? Endless spreadsheets, inboxes that never sleep, and meetings about meetings?
Yes, this isn’t one of those.
This is the engine room of the JCQ Centre Inspection Service. If you like your administration with a side of purpose, people, and precision – keep reading.
There are loads of company benefits, including a fantastic pension (up to 11.5% employer contributions), a 35 hour working week, 25 days annual leave with additional office closure in December and bank holidays on top, the opportunity to join lots of network groups (LGTBQ+, neurodiversity, disAbility, empowering women, wellbeing, ethnic minority and more) an extensive online learning platform, days for volunteering, free parking and good transport links and more. AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and supported to thrive
We’re AQA – the people behind the scenes making sure exams run smoothly across the UK. And right now, we need someone to help keep the wheels turning in our Central Inspection Services team.
You’ll be the go-to person for:
* Keeping inspectors on track and on time (scheduling, coordinating, and generally being the calm in the storm).
* Handling queries from schools, inspectors, and colleagues via phone and email.
* Making sure reports, documents, and data are accurate, where they need to be, when they need to be there.
* Being part of a team with admin that actually matters – not just busywork.
You’ll thrive here if:
* You’ve got a knack for organising.
* You’re confident on the phone and can write a clear, professional email without breaking a sweat.
* You’ve got experience juggling multiple tasks and still hitting deadlines.
* You’re not afraid to take initiative, but you also know when to ask for help.
* You’re the kind of person who really enjoys being part of a team, identifying issues and working out solutions together, taking the whole system into account rather than creating a “quick fix”
Bonus points if you’ve worked with electronic systems, handled tricky queries, or supported a team that deals with external stakeholders.
If you’re still reading, chances are this sounds like your kind of job.
So, don’t wait. Apply now and bring your admin A-game to a team that genuinely makes a difference.
Upload your most recent CV with a cover letter showing how your skills and experience match what we need.
Applications will close on Sunday 20 July with in person interviews in the Guildford office in the week beginning 28 July.
#CRE23
Recruitment Agencies
We have a preferred supplier list (PSL) in place.
Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.
Full Job Description
Summary
Accountable for the day to day administration of the Joint Council for Qualifications (JCQ) Centre Inspection Service (CIS).
The JCQ CIS work is undertaken by AQA on behalf of the JCQ Awarding Bodies as a contract which runs until August 2020.
See strategy if required http://thehub.aqa.org.uk/About/2020-strategySection 1 – AccountabilitiesOutcomes:
Customer (External or Internal)
Being trusted and reliable in assessment design and delivery.
Provision of effective customer support, with a positive tone and approach to external customers, colleagues and inspectors; take ownership of telephone/email/written queries relating to the work of the JCQ Inspection Service, and from Inspectors appointed to the service to ensure a professional image is maintained at all times and follow all queries through to completion and where appropriate escalating them for action.
Planning and organising efficiently the despatch, receipt, processing, updating and dissemination of material and reports relating to the JCQ CIS, to an agreed standard of accuracy and timescale.
Organising and coordinating the appointment and scheduling of all inspectors within agreed timescale.
Be responsible for providing administrative service to all inspectors to the required performance standard and smooth operation of the Inspection team, including follow-up of correspondence with centres.
Cash (Finances)
Ensuring sound financial management and a robust base.
Planning and coordination for the most efficient use of resources whilst maintaining a background awareness of the need for timeliness, and JCQ- contractual compliance, under the direction of a line manager.
Product and Internal Processes
Delivering quality products and outcomes – as recognised by the customer.
Undertake a range of clerical or technical tasks which require the exercise of a relatively high degree of personal responsibility, judgement and initiative with little close supervision, although still subject to overall well-defined limits.
People and Culture
Ensuring we have great people achieving their potential.
Work flexibly within the team and across the division to provide administrative support to meet the business needs.
Maintenance of own continuous professional development to meet existing and future business needs.
Contribute effectively and positively to the team by continually looking for ways to improve processes and systems to increase the efficiency and smooth operation of the team.
Technology
Delivering demonstrably secure, reliable, agile and cost-effective systems.
Maintain manual and electronic filing systems and store and retrieve information securely and reliably.
Government and External
Providing timely, valued insight and evidence that inform policy.
Liaison, on behalf of senior members of staff, with members of staff at all levels in AQA and the other JCQ awarding bodies.
Section 2 – Key Relationships and Performance
Key Internal Relationships:
Team members, malpractice investigators and case analysts, other departments within AQA.
Key External Relationships:
Heads of centre, Chairs of Governors, Exams Officers, other awarding bodies’ malpractice teams, JCQ secretariat.
Key Performance Indicators:
As determined in consultation with line manager.
Section 3 – Person ProfileKnowledge
A/T/I - Knowledge of a range of manual and electronic administrative systems.
A/I - Understanding of office procedures and practices.
A/T - Good literacy and numeracy.
Qualifications
A - General academic or vocational qualification or demonstrable experience for the required role.
Skills
A/T - Good keyboarding skills and IT competence.
I/P - Good verbal communication skills, including a confident telephone manner.
A/T - Ability to express clearly in writing.
A/I/P - Build and maintain positive working relationship with a range of individuals and external stakeholders.
A/I/P - Handle complaints in a professional and tactful manner.
A/T/P - Prioritises a range of work with minimum supervision.
A/P - Works independently and takes initiative.
A/I/T - Work with conflicting priorities and to deadlines.
A/I/T/P - Attention to detail and accuracy.
Behaviours
I/P - Treating everyone well and with empathy.
I/P - Working together.
I/P - Openness and honesty.
I/P - Abiding by commitments.
I/P - Continuous learning and improvement.
I/P - Acting in best interests of AQA.
I/P - Optimism and determination.
I/P - Valuing Everyone’s Expertise
Experience
A/I - Experience of managing and retrieving data on electronic systems.
A/I - Experience of giving support and advice on the telephone.
A/I - Dealing with complex and challenging queries.
Assessment key (criteria to be assessed at the selection stage)
A – application (it is essential to provide evidence on application for shortlisting purposes)
I - interview
T – test (or work sample)
P – probation
AdditionalAs post holders will or may be visiting customers and centres, there is a requirement for them to complete a Child Safeguarding Declaration in line with the AQA Child Protection Policy. #J-18808-Ljbffr