Your newpany
An independent regulator based in Manchester city centre is recruiting for experienced Investigation Officers to join their busy team.
Your new role
You will be making enquires intoplaints, obtaining relevant information and evidence to make decisions. Conducting one-to-one discussions with experts and managing caseloads throughout the progression of the investigation.
1. Manage and progress cases and enquiries in accordance with agreed guidelines, policies, and procedures
2. Collect, evaluate, and analyse information and evidence, rmending appropriate courses of action.
3. Draft clear, concise summaries and rmendations for decision-makers
4. Liaise effectively with colleagues and external parties to build strong working relationships
5. Accurately record and maintain case information using the in‑house CRM system
6. Participate in regular case review meetings with senior managers
7. Support the supervision, coaching, and development of colleagues where required
8. Work collaboratively with colleagues to ensure effective cover arrangements during periods of absence
9. Consistently meet performance targets relating to timeliness and quality of work
What you'll need to succeed
10. Ability to work within established policies and procedures
11. Strong confidentiality and data handling skills
12. High levels of accuracy and attention to detail
13. Ability to manage multiple tasks andpeting priorities
14. Excellent analytical and critical thinking skills
15. Ability to evaluateplex information and reach sound conclusions
16. Experience managingplex casework and varied caseloads
17. Ability to produce clear rmendations under time pressure
18. Clear, concise and accurate writtenmunication
19. Professional and confidentmunicator with internal and external contacts
20. Ability to work effectively independently and as part of a team
21. Willingness to engage openly in collaborative discussions
22. Confidence supporting less experienced colleagues
23. Understanding of the legislative and regulatory environment
What you'll get in return
35 hour working week, Monday to Friday. 9am till 5pm
Hybrid working
Offices in the heart of Manchester city centre
£ per hour plus holiday pay
ASAP start