Business Engagement Officer – Health & Social Care
Permanent, Full-time position. Salary range: £33,711 - £39,659 per annum. Location: Essex. Working style: Fixed-base worker (with a requirement to attend ACL sites 2-3 days per week). Closing date: 13th May 2026.
Adult Community Learning (ACL) Essex is the local authority’s provider of lifelong learning. The Business Engagement Officer supports the growth of apprentice and learner participation by delivering effective engagement, marketing and sales activities, managing enquiries, promoting courses, and converting interest into enrolments while ensuring a positive customer experience and compliance with funding and council standards.
* Deliver engagement and sales activities that increase learner and apprentice participation and income, including campaigns, events and outreach aligned to council priorities and ACL objectives.
* Manage enquiries and provide accurate information, advice and guidance to prospective employers and learners, ensuring compliance with funding eligibility and safeguarding requirements.
* Use customer relationship management (CRM) systems to record and track leads, monitor conversion rates and report on performance against targets.
* Collaborate with curriculum and centre teams to ensure promotional activity reflects current provision, learner needs, and progression opportunities.
* Analyse data from management information systems (MIS) and customer feedback to inform targeting, improve customer experience and support continuous improvement.
* Ensure marketing and engagement materials meet accessibility standards and council brand guidelines, and promote equality, diversity and inclusion (EDI).
* Support the achievement of income targets through effective sales techniques, negotiation and relationship management with individuals and organisations.
* Contribute to the Self-Assessment Report (SAR) and Quality Improvement Plan (QIP) by providing evidence of engagement and sales impact.
Knowledge, Skills and Experience
* Education to Level 4 or above (or equivalent experience) in marketing, sales or customer service, with evidence of continuing professional development.
* Experience delivering engagement, marketing or sales activities in an education, training or customer- focused environment.
* Knowledge of funding and regulatory frameworks relevant to Adult Community Learning (ACL), including guidance from the Department for Education and Department for Work & Pensions.
* Strong digital skills and experience using CRM systems and MIS to manage leads and report on performance.
* Excellent communication, negotiation and interpersonal skills, with the ability to build relationships and influence decisions.
* Commitment to inclusion, safeguarding and continuous improvement, with the ability to interpret data and act on insight to improve outcomes.
This role requires mobility across Essex. Candidates must hold a valid driving licence and have access to a vehicle, or otherwise meet the role’s mobility requirements.
Once you secure this position, you will receive benefits including support for unpaid carers and flexible working arrangements.
Equality and Diversity
Essex County Council is a Disability Confident Leader and commits to interview all disabled applicants who meet the minimum requirements. The council also interviews all veterans and care leavers who meet the minimum requirements.
#J-18808-Ljbffr