🖥️ Infrastructure Engineer
💰£45,000-55,000 + 5% bonus
📍Slough (2days), Maidenhead (1 day), 2 days at home
My Product Path are partnered with a global life safety organisation to recruit an Infrastructure Engineer to join a global technology team supporting a complex but fun technical infrastructure!
As a Tier 3 Infrastructure Engineer you will be responsible for managing and supporting on-premise infrastructure for our clients, with a focus on firewalls, networking (switches and wireless technologies), virtualization platforms (ESXi and Hyper-V), and Windows Server environments. You will also handle backup and disaster recovery solutions using Veeam and will have working knowledge of cloud technologies such as Azure. As this is a customer-facing role, strong communication skills are essential.
Key responsibilities:
* Manage, maintain and support on-premise infrastructure, including firewalls, switches, wireless networks, Windows Server roles (Active Directory, DNS, DHCP, NTFS), and virtualisation platforms (ESXi, Hyper-V).
* Administer and support backup and disaster recovery solutions, primarily using Veeam whilst leveraging the cloud for offsite solution.
* Deliver intermediate-level troubleshooting and resolution of issues related to networking, server infrastructure, and virtualisation.
* Provide support for cloud-based environments, with an intermediate working knowledge of Azure.
* Maintain comprehensive documentation of the infrastructure, configurations, and procedures.
* Ensure security best practices are implemented across on-premise environments, with a particular focus on firewalls and network segmentation.
* Providing BAU support for the businesses and supporting the junior engineers with escalation issues.
* Ensure detailed and comprehensive information is captured for each ticket, including user details, issue description, troubleshooting steps taken, and resolution.
* Categorise, prioritise, and assign tickets according to established procedures and service level agreements (SLAs).
* Maintain timely and accurate updates on ticket status and resolution progress throughout the ticket lifecycle.
Key Requirements:
* Experience working in on-premise infrastructure environments.
* Some working knowledge of cloud platforms such as Azure.
* Strong hands-on experience with firewalls (configuration, management, and troubleshooting) and networking technologies (switches, wireless networks, NPS).
* Expertise in virtualisation platforms, including VMware ESXi and Microsoft Hyper-V.
* Proficient in administering and supporting Windows Server environments (Active Directory, DNS, DHCP, NTFS).
* Working knowledge of Veeam for backup and disaster recovery solutions.
* Basic to intermediate working knowledge of SQL
* Intermediate to advanced server hardware knowledge (Dell, HP, SANs, clusters)
* Strong troubleshooting skills with the ability to resolve complex infrastructure issues.
* Excellent communication skills, with experience working directly with clients.
Desirable Skills:
* Experience with hybrid cloud infrastructure (on-premise to cloud integrations).
* Certifications such as CCNA, VCP, or Microsoft Certified.
* Familiarity with automation and scripting to enhance operational efficiency.
Package:
* Salary: £45,000-50,000
* 5% Bonus
* 25 days holiday + bank holidays
* Generous employer pension scheme and life assurance cover
* Extended parental leave provision
* Continuous professional development scheme