Career Level: 11S Intermediate
Posting Date: 17 Sept 2025
Role: Fulfilment & Support Assistant
Based: Lymington, Fully office based
Reports to: Client Services Team Lead
About Giftpro
Giftpro is on a mission to help hospitality businesses deliver brilliant digital experiences for their customers. From gift vouchers and event tickets to merchandise and products, our eCommerce software powers growth and efficiency for some of the UK's most exciting hospitality brands.
We're now looking for a highly organised Fulfilment & Support Assistant to join our dynamic team. You'll play a vital role in ensuring smooth day-to-day fulfilment operations, while also providing outstanding support to our customers.
What You'll Do
* Manage multiple daily voucher print runs and ensure timely, accurate dispatch of postal orders
* Pick, pack and ship customer orders with precision
* Receive, unpack and organise stock deliveries; carry out monthly stocktakes
* Provide first-class support to customers, resolving product queries quickly and professionally
* Learn our software systems and use them to set up voucher websites for customers
* Maintain strong attention to detail while working under pressure and to deadlines
* Collaborate with colleagues to keep operations running smoothly and efficiently
What We're Looking For
* Highly organised, methodical and able to multitask
* Strong attention to detail and quality-driven approach
* Physically fit (occasional moderate lifting required)
* A positive, team-focused attitude with great communication skills
* Comfortable working under pressure to tight deadlines
* Good knowledge of websites and the internet (desirable, not essential)
Why Join Giftpro?
We value our people and reward their hard work with a competitive package, including:
* 25 days annual leave
* Private medical insurance (Bupa), including mental health and optical cover
* Life assurance – 4x your salary
* Group income protection
* Company pension with generous contributions
* Flexible lifestyle benefits to suit your needs
Apply Now
If you're organised, efficient, and eager to make an impact in a fast-growing eCommerce business, we'd love to hear from you.