Customer Service
Location: Dundee
Pay Rates: £13.97 to £32.55 per hour (depending on shift pattern)
Contract: Temporary ongoing
Start Date: 11/05/2026
Training: Full-time, 100% attendance required for the first 6 weeks
Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.
As a Customer Service Advisor, you'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.
We're looking for individuals who can:
Communicate clearly and empathically under pressure
Think critically and follow structured processes
Type at least 50 words per minute with 98% accuracy
Stay composed in emotionally challenging situations
This is more than a call handler role - it's a chance to make a real difference, every single shift.
As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answ...