**Jewson Partnership Solutions (JPS),** who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a **Customer Service Advisor** who's as passionate about great service as we are. **Jewson Partnership Solutions (JPS),** who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a **Customer Service Advisor** who's as passionate about great service as we are. Key Responsibilities * Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products offering specific product advice. Operatives should never leave without material required to do the job or the relevant material being placed on order.* As above if knowledge of certain products/trades is required, this should be sought from manufacturers/relevant staff. (“Don’t stock that, don’t know, don’t sell that” are banned phrases)* Operatives queries may come via several formats: telephone, email and via AVAIL app software and need to be actioned in a timely manner as per each customer contract.* Have a proactive attitude toward sourcing of material, EG supplier lead time 4 weeks, available online next day to ensure completion of customer works in a timely manner.* Developing new customer accounts and lapsed accounts* Realising full potential of all customer interactions and build strong, effective relationships with customers and suppliers, managing feedback accordingly* Ensuring all customer orders are fulfilled in a timely fashion* Supporting all Company initiatives* Following plans to continuously improve customer experience* Understanding local market issues and communicate to Manager to support sales growth plans* Advise customers on trading terms and conditions and information in relation to customer accounts and credit levelsVoluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover Required Skills and Experience Previous industry experience preferred but not essential Experience in a customer facing environment George Boyd is the UK’s specialist distributor of architectural ironmongery and commercial doorsets. Established in 1848, George Boyd has a reputation built over 170 years for outstanding design, reliability and service. Today as a modern forward facing company, we are uniquely positioned to bring you an exceptional range of innovative products and services, backed by extensive knowledge and experience.
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