Salary: £38,000 - 71,000 per year Requirements: 5 years experience in a busy Service Desk environment Strong troubleshooting ability Solid working knowledge of Windows 11, Microsoft 365, and SCCM Understanding of the ITIL framework Excellent communication skills, written, verbal, and in presenting A customer-first mindset and an ability to explain technical issues clearly Strong organisation, attention to detail, and the ability to stay calm under pressure Responsibilities: Deliver strong technical support Log, prioritise and resolve incidents and service requests Communicate clearly and confidently with users at all levels Diagnose issues, collaborate with colleagues and third parties, and ensure a smooth return to service Help drive service quality and improvement Spot recurring trends and raise problem records Take part in CAB meetings and contribute to change management Work on projects, office moves, and continuous improvement initiatives Build great relationships with users and IT teams Be a trusted partner to the business Provide friendly, professional and empathetic support, especially under pressure Keep users updated regularly and ensure theyre happy with the outcome Create and maintain documentation Ensure assets are tagged, tracked and compliant Work with 3rd line teams to remove threats from the environment Technologies: Support ITIL Microsoft 365 Windows Office 365 More: We are a supportive team located in Epsom, offering a hybrid work model of 3 days in the office and 2 days working from home. We provide a competitive salary, a comprehensive benefits package including an on-site gym and subsidised restaurant, as well as opportunities for personal and professional growth. By joining us, you will be part of a dynamic environment where your contributions will have a significant impact on the operation of the business. We foster a culture of collaboration, continuous learning, and exceptional customer service. last updated 4 week of 2026