Overview
Holiday Inn Reading-South — £30,000 per annum / £14.42 per hour, 40 hours per week (5 days).
We are looking for an Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. This may be in a supervisor role or in a Reception Manager role.
The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.
Responsibilities
* Monitor guest satisfaction and set departmental targets and objectives.
* Lead the Front Office team and build a high performing team across the division.
* Support a 7-days-a-week operation; discuss shift patterns and contracted hours at interview.
We offer
* Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
* Discounted stays for friends and family.
* 50% discount when dining in our restaurants and bars.
* Free meals while on duty, keeping you well-fuelled.
* Access to high-street discounts on a range of shops, experiences and more.
* Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
* Generous refer-a-friend bonuses, starting at £250.
Health and wellbeing
* A calendar of wellness activities—from healthy lunches to wellbeing walks and pay day treats, including our annual #HealthyHabits campaign.
* Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
* Healthcare Cash Plan options, from just £5 per month.
Career growth in hospitality
* Fully funded apprenticeship programmes.
* Internal development programmes designed to support you as you grow within your role.
* Monthly and annual team member service awards, recognising achievements.
Join our team
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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