Job Description
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Nineteen38 Coffee at Morton House, 21 Kimpton Road, Luton LU2 0LA. You will join us on a part-time, permanent basis and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Retail Customer Assistant role:
Nineteen38 Coffee™ powered by Royal Voluntary Service is part of the fabric of the community and a real asset in its own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in the community.
Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy Cafe at Nineteen38 Coffee™ at Morton House in Luton.
In this role, you will be responsible for:
* Providing friendly, helpful and efficient service at all times
* Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
* Operating the till and cashing up
* Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
* Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours: 15hours per week (5 shifts of 3 hours), including all Bank Holidays
Schedule: Typically, Monday to Friday with Weekends on a rota bases supporting
the sister site at Wigmore Valley Park
Typical Shifts: Shift time typically between 07:00-16:00 with a sample shift time of 11:30-14:30
What you'll bring as our Retail Customer Assistant:
Working at Nineteen38 Coffee™ requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
Job Requirements
This is what we're looking for:
* Previous experience in a barista/cafe environment would be an advantage
* Can remain calm & professional in fast paced environment
* The ability to deliver excellent customer service
* Knowledge of EPOS systems
* Knowledge in Food Safety & Health & Safety procedures
* Excellent communications skills
* Enjoy working within a passionate team as well as working on your own on occasions
* Skilled at Organising, Delegating & Prioritising
* Flexible to the needs of the business & can attend out of hours training if required
* Knowledge and experience of general administrative processes
* Experience with email and internet is required
Job Responsibilities
This is what you'll be doing:
To ensure the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience. Provide friendly, helpful, and efficient customer service at all times.
* Preparing hot and cold drinks
* Serving & preparing freshly made food such as baguettes, cake, sandwiches, and pastries
* Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
* Operating the till and undertake cash reconciliation as required
* To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate. Assisting the accurate completion of regular stock checks
* Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience
* Maintaining high level of cleanliness, complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
* This role may involve pushing loaded trolleys of stock for distances
This is how you'll be doing it:
Delivers Objectives
Strives to deliver what is expected or required of them and consistently meets objectives and deadlines. Is dependable and does not like abandoned tasks without seeing them through to the end. Work is often conducted in a thorough and methodical manner.
Quality Orientation
Pays attention, is precise, checks, and completes things Focuses on getting things right and seeks to ensure that decisions and solutions minimise risk. Adheres to policy and standards.
Team Working
Enjoys participating in group activities and likes to work with other people. Is ready to collaborate with and support others and is willing to cooperate and compromise for the overall good.
Service Delivery Focussed
Identifies and focuses on the individual needs and concerns of the customer or client. Engages and responds accordingly with a professional and high-quality service. Is committed to keeping people safe from harm.
Following Directions
Is motivated to accept and comply with standards and instructions and delivers accurately on what is promised or expected. Works productively in co-operation with, and support of, others.
Interpersonal Sensitivity
Has the ability to interact with others in a sensitive and effective way. Respects and works well with others. Is able to build and maintain healthy relationships that are mutually beneficial.
Equality, Diversity, and Inclusion
Values difference and sets a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities.
Job Benefits
This is all the other great things you'll be getting:
* Salary of £12.71 per hour (FTE £23,136 per annum)
* 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
* Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
* Ten weeks’ company sick pay following successful completion of probation
* A great pension scheme
* 2 x Salary Death in Service Benefit, subject to qualification
* Enhanced Family Leave schemes
* An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
* A 24-hour doctor line, financial support with dental/optical and other therapies
* A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
* Extensive online and on the job training to ensure you will succeed in your role
* Opportunities to develop new skills and progress your career
* The chance to make a positive, lasting impact that changes lives, communities and society
If you feel have the skills and experience to become our Retail Customer Assistant please click ‘apply’ today, we’d love to hear from you!
This is the latest you'll be able to apply, providing we do not close to applicants early: The closing date for this role is 20 May 2026. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot!
At Nineteen38 Coffee™ powered by Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work.
To find out more about our commitment to EDI, visit our website. Join At Nineteen38 Coffee™ powered by Royal Voluntary Service and together we can change lives, change communities and change society.