FULL TIME – 37hrs
Hampshire Social Inclusion Test Valley and Eastleigh provides supported accommodation to adults, who are homeless or at risk of homelessness, across two locations.
Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. We also work with a range of agencies to maximise the support and opportunities for clients.
We also provide community support to individuals who are or have been rough sleeping to access and maintain emergency accommodation.
Although this can be a challenging role, it’s also very rewarding. This is an exciting role, where no two days will be the same, you will take part in various tasks, such as running client activities and life skills projects. If you love working with people and want to make a difference in the lives of those you support, then please apply.
JOB PURPOSE
To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals.
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
MAIN RESPONSIBILITIES
1. To assess the needs of each client, helping to develop their individual support plan to achieve their goals
2. To produce and regularly review comprehensive client-based risk assessments
3. To manage a caseload of clients on a one-to-one basis
4. To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification
5. To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients
6. To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service
7. To support clients with managing their finances, paying rent, managing arrears and accessing benefits
8. To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering
9. To support clients in trauma informed and psychologically informed ways
10. To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
11. To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
12. To provide basic first aid assistance until help arrives (full training is provided)
13. To work confidently and efficiently when lone working
14. To maintain accurate records on our client management system and ensure these are stored in line with GDPR
15. To maintain confidentiality
16. To represent the organisation in a professional manner
17. To carry out any other reasonable duties required in the interest of the organisation
ROLE REQUIREMENTS
18. This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role
19. This role will require you to work with clients on a one-to-one basis
20. This role will require you to work nights and/or weekends
21. This role will require you to lone work
ESSENTIAL CRITERIA
22. Strong communication skills, both verbal and written
23. Clear verbal and written English
24. Good keyboard skills for data inputting
25. Good working knowledge of Microsoft Outlook, Excel and Word
26. Confident and assertive manner
27. Ability to self-motivate as you will work on your own
28. Effective team working
29. Ability to respond calmly to crisis
30. Deal promptly with and effectively react to challenging situations
31. Have an interest and genuine concern for homelessness and related issues
DESIRABLE CRITERIA
32. Experience of managing a caseload of clients
33. Understanding of risk assessment and person-centred, outcomes-based delivery
34. Understanding of the support needs of people experiencing homelessness or those with complex needs
35. Knowledge of voluntary and statutory agencies, housing regulations and the benefits system