Description
Our payroll operations are the at the heart of our business, managing a portfolio of customers managing the delivery of end-to-end UK payrolls, ensuring that the service is consistently delivered accurately and on time while providing a best-in-class customer experience. Managing your own portfolio of customers, you'll act as a trusted partner and expert, supporting them to make sure they deliver for their people.
Department: Operations
Location: Edinburgh, Scotland
Description
Our payroll operations are the at the heart of our business, managing a portfolio of customers managing the delivery of end-to-end UK payrolls, ensuring that the service is consistently delivered accurately and on time while providing a best-in-class customer experience. Managing your own portfolio of customers, you'll act as a trusted partner and expert, supporting them to make sure they deliver for their people.
We have offices in Aberdeen and Edinburgh, and have adopted hybrid working in both locations. We're happy to discuss how that might look for you as part of the hiring process.
On a typical day, you'll be...
* Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
* Processing end-to-end UK payrolls of various headcount and pay complexity
* Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement
* Preparing monthly governance reports
* Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
* Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
* Answering queries from clients, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
Does this sound like you?
* Experience in UK Payroll processing, ideally with a CIPP qualification
* A passion and aptitude for numbers, ideally gained from a role in a finance or payroll environment
* A genuine and fervent commitment to delivering the highest standards of customer service, ready to go above and beyond to make sure the customer needs are at the heart of every action
* An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
* Really good with databases, systems and software packages, especially Microsoft Excel
* Action-oriented, willing to step up and be counted under pressure and seizes opportunities to make things work better for both customers and colleagues
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