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Graduate Client Services Retail Analyst, Basildon
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Client:
SS&C Technologies Holdings
Location:
Basildon, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3a2d99768b21
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Job Description
About SS&C:
SS&C is a global technology and services provider for the financial industry. Our clients rely on us to help them grow, stay compliant, and operate efficiently—and we rely on talented people like you to help make that happen.
At SS&C, our Global Investor and Distribution Solutions (GIDS) and Retirement Solutions
(RS) divisions are engineered to help financial institutions navigate the challenges
of today’s global markets. With cutting-edge technology and world-class services,
our clients trust us to help them stay ahead of the competition, enhance operational
efficiency and accelerate growth—no matter where they operate .
We are looking for a Graduate Client Services Retail Analyst to join our Client Services team based in SS&C House, Basildon. This is an exciting opportunity for a graduate with strong communication skills and a passion for continuous improvement to gain broad exposure across multiple key service areas.
Over the course of your graduate programme, you will rotate through three core areas: Voice (4 months), Written (6 months), and Breaches (6 months), giving you a well-rounded view of client service operations.
You’ll be involved in supporting and delivering customer improvement initiatives, developing a deep understanding of the end-to-end customer journey across all contact channels. As you grow in confidence, you’ll take ownership of smaller initiatives and work closely with colleagues and stakeholders to improve processes and client outcomes.
This role is ideal for someone with:
A 2:2 degree or above in a business-related or similar subject graduating this year or 2024
Strong interpersonal and communication skills
A customer-first mindset and experience in service environments (either academic or professional)
A natural curiosity for how things works and how they can be improved
An interest in process improvement or continuous improvement methodologies
Strong organisational skills and the ability to manage competing priorities
In the first 6–12 months, you will:
Rotate across Voice, Written, and Breaches teams
Gain a full understanding of the client service journey and different customer contact channels
Contribute to customer improvement initiatives
Shadow experienced team members and begin to lead small improvement tasks
Build working relationships with key business units and gain insight into service operations
You’ll also benefit from:
Structured learning and development plans
A supportive network of managers and mentors
Exposure to real business projects and improvement initiatives
A clear path of progression and ongoing support throughout the 18 – 24-month programme
Next steps:
Submit your CV by Saturday 14th June 2025. If successful, you’ll be invited to attend an assessment day and a professional interview in July 2025.
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