Purchasing Administrator
Epsom
Our client is a market-leading design manufacturer, master distributor, and solution provider within a FMCG market. As a Sales Support Administrator, you will be responsible for providing assistance and support in various aspects of sales operations.
The role is pivotal in maintaining efficient sales processes and ensuring customer satisfaction. If you have past experience within a Customer Service/Sales Order Administration role, this could be a great opportunity!
Tasks
1. eCommerce Customer Service - Providing customer service for a variety of products.
2. Stock enquiries, product support, order processing, despatch, returns and refunds.
3. Administration support for sales team queries as well as ensuring all sales correspondence is copied to NetSuite to enable seamless customer support.
4. Providing admin support to account managers with orders and queries as required.
5. Conducting regular sweep of order tracker, ensuring orders are accurately matched on NetSuite and highlighting any discrepancies to Line Manager.
6. Resolving shipment queries - Liaising with carriers such as DHL, UPS and the logistics team to answer customer queries on product delivery across all business units.
7. Stock Review - Regularly run CEL-FI stock level report and flagging any low stock
8. Reports - Competence with NS reporting, know how to...