Salary: NJC Grade C: £25,989 - £26,403 FTE (This will be paid pro-rata to reflect hours and weeks worked) Working Pattern: This is a permanent position working 22.5 hours per week, 39 weeks per year (Wednesday to Friday 8.30 - 16.30) Pilton Community College are seeking to appoint a dedicated and highly motivated individual to join our support staff team. Our administrative team is a dynamic and supportive group, playing a vital role in the smooth daily operation of the school. About the role As the first point of contact for parents, staff, and students, they handle a wide variety of day-to-day matters, from forgotten PE kits to misplaced bus passes, always responding with professionalism, kindness, and efficiency. The role is fast paced, with a consistently busy environment and frequent phone enquiries, so flexibility and a proactive mindset are essential. Key responsibilities include: Providing a professional and welcoming reception service for visitors and callers Managing incoming calls, emails and visitor sign-in procedures Supporting administrative tasks including parent communications, data input and record keeping Assisting with attendance and student information systems Liaising with staff, parents/carers and external organisations Maintaining an organised, presentable reception area Acting as a designated First Aider (training provided) Upholding safeguarding, data protection and confidentiality requirements at all times About you We are looking for someone who: Has strong literacy and numeracy skills (minimum Level 2 or equivalent) Is confident using ICT, including Microsoft 365 Is well organised, able to prioritise effectively and remain calm under pressure Has excellent communication and interpersonal skills Can relate positively to young people, staff and visitors Works proactively, flexibly and as part of a team Is committed to safeguarding, equality and professional standards Experience working in an administrative or customer-facing role is essential. Experience in a school environment would be desirable (training will be provided if required). What we offer A supportive and welcoming working environment Opportunities for training and professional development The chance to be part of a collaborative Trust focused on students and communities Local Government Pension Scheme A strong commitment to staff wellbeing If you are passionate about supporting young people and being part of a welcoming school community, we would love to hear from you. We welcome visits from interested candidates prior to application. Please contact Bronia Burland, School Business Manager to arrange a suitable day/time - This role requires an enhanced DBS disclosure. To apply for this role please submit your application online; your supporting statement should outline your suitability for the post. The closing date for applications is 12 noon on 15th May 2026, interviews will be held on Monday 18th May 2026. Successful applicants will be subject to an online search. The Harbour Schools Partnership require all applicants to be eligible to work in the UK with no restrictions, as we are unable to offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage.