Job Overview
We are looking for a Logistics Booking Coordinator to join our welcoming team. At HSL, the customer experience sits at the very heart of everything we do.
Responsibilities
* Contact customers to arrange and confirm delivery and collection appointments.
* Manage customer bookings and update information accurately within our CRM system.
* Coordinate with logistics teams and drivers to ensure successful deliveries.
* Process customer payments and handle account‑related queries.
* Manage disposal and recycling service requests where required.
* Provide updates to customers regarding delivery schedules and any changes.
* Handle customer enquiries and resolve issues professionally and efficiently.
* Maintain accurate records and ensure all information is up to date.
* Work towards individual and team performance targets.
* Support continuous improvement initiatives and help enhance the customer journey.
Qualifications
* Previous experience in customer service, administration, logistics coordination, scheduling, or a contact centre environment is desirable.
* Excellent communication and interpersonal skills.
* A confident and professional telephone manner.
* Strong organisational skills and attention to detail.
* Ability to manage multiple tasks and prioritise effectively.
* A positive attitude with a genuine commitment to customer satisfaction.
* Strong problem‑solving skills and the ability to remain calm under pressure.
* Competent IT skills, including experience using CRM systems and Microsoft Office applications.
* A team player who enjoys working collaboratively while also being able to work independently.
Benefits
* Health cash plan – cashback on dental, optical and more.
* Discounted shopping & gym memberships with Westfield Rewards.
* Brilliant colleague discount (friends and family too!).
* 30 days' holiday (pro‑rated), rising to 33 with long service.
* Contributory pension and death‑in‑service cover.
* Discretionary bonus.
* Free onsite parking (at most locations).
* Lovelily surprise & delight events throughout the year.
Location
Batley
Hours
37.5 hours per week
Salary
£12.71
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