Customer Service Assistant
Contract length: 12 week
Pay rate: £14.68/hour (PAYE)
Location: Alness
Venesky-Brown's client, a public sector organisation in Alness, is currently looking to recruit a Customer Service Assistant for a 12 week contract on a rate of £14.68/hour (PAYE).
Responsibilities
- Supporting customers to Pay, Report and Request services.
- Regularly operating in house systems, including the corporate Customer Relationship Management system alongside Microsoft 365 packages.
- Upkeep knowledge of mandatory service provision and everchanging policy and procedure.
- Guaranteeing compliance with data security and information management laws.
- Maintaining a consistent and professional approach to sensitive/confidential issues.
- Assisting a diverse customer base, including vulnerable customers with complex needs. Assessing and referring immediate risk to the appropriate service or agency.
- Taking a flexible approach to unforeseen circumstances and demonstrating the ability to ensure risk related reports are prioritised appropriately.
- Liaising within departments, 3rd party organisations and members in a professional manner.
- Will be required to have a focused approach and work towards operational targets.
- Must collaborative with the wider organisation to seek best practice and enhance customer outcomes. This wi...