Helpdesk Co-ordinator, Temp to Perm, £12.71 per hour, Hamilton
Benefits
* Temp-to-permanent role with opportunity for long-term employment
* Standard weekday working hours, Monday to Friday
* Opportunity to work across multiple sites and gain varied experience
* Supportive team environment
Responsibilities
* Hours: Monday – Friday, 8:00am – 4:30pm (½ hour lunch)
* Answer incoming calls from clients and site teams regarding maintenance needs
* Log all job details accurately in the management system (e.g., Job Logic)
* Schedule and coordinate engineers and subcontractors for reactive and planned maintenance tasks
* Ensure repairs, installations, and maintenance work meet client expectations and agreed timelines
* Keep internal systems up to date with progress and completion details
* Process job sheets, paperwork, and invoices efficiently and on time
* Support the team in clearing backlogs of documentation
* Maintain clear communication with engineers, subcontractors, and clients to ensure smooth operations
Requirements
* Previous experience in Facilities Management (FM) or reactive property maintenance
* Experience coordinating jobs, engineers, or subcontractors
* Strong administrative and organisational skills
* Comfortable handling a high volume of calls and job requests
* Ability to prioritise and manage multiple tasks in a fast-paced environment
* Good IT literacy and experience with job management systems (e.g., Job Logic or similar)
* Excellent communication and customer service skills
* Attention to detail, problem-solving, and scheduling abilities
* Ability to work collaboratively within a team