Role Overview
An exciting opportunity has arisen for a Senior Administrator within Dynamic Health – the Musculoskeletal Physiotherapy and Specialist Services provider for Cambridgeshire. This is a fixed term part‑time position of 30 hours a week, based at North Cambs Hospital, Rowan Lodge, Churchill Rd, Wisbech PE13 3AB.
Dynamic Health is part of the Cambridgeshire Community Services NHS Trust. We provide high‑quality innovative services that enable people to receive care closer to home and live healthier lives.
We operate across 6 sites with 3 Administrative locality hubs. This post is within the locality of Peterborough and Wisbech, where you will help provide a flexible, innovative administration service that underpins the effective delivery of Musculoskeletal Physiotherapy and Specialist Services provided by the CCS.
Benefits
* Excellent pension, maternity and sick pay schemes
* Family friendly working patterns
* Free parking
* Retail & leisure discounts
* Live Life Well Initiative
Ideal Candidate
We are looking for a self‑motivated, positive and committed team member. It is essential that you are efficient, flexible, adaptable, and able to demonstrate a tactful and diplomatic approach. You should be proactive about collaborating with colleagues across the Trust to problem‑solve and overcome issues as they arise, and you will work using your own initiative on improvement of patient pathways and wait times within the unit.
Your knowledge of Microsoft applications – Word, Excel, and databases – is strong, with desirable knowledge of SystmOne and the Electronic Referral System (e‑RS).
Responsibilities
The role will require you to provide office and administrative support using our systems and processes to the MSK Physiotherapy Service and MSK Specialist Service. Initiative and priority setting will be essential, as you work effectively in a pressurised environment to support a team in meeting deadlines.
* Maintain the waiting lists by:
o Processing the routine triage of referrals for all localities and pathways (Specialist)
o Processing the urgent triage for all localities (Specialist)
o Redirecting referrals to other services, following clinical triage, such as referring to secondary care
* Answer enquiries in a courteous and professional manner by telephone, making independent judgments about whether a message needs to be dealt with by a qualified practitioner or warrants urgent action.
* Serve as the first point of contact for patient complaints, familiar with the Complaints Policy and dealing appropriately with emotional and distressed patients.
* Process referrals on the Electronic Referral Service (eRS) and SystmOne, including booking appointments and attaching and retrieving appropriate clinical letters.
* Assist with the B3 task group, completing tasks in date order efficiently and timely (including consultant letters, sending diagnostic requests, physio‑to‑specialist tasks, appointment booking, community referrals, adding patients to waiting lists, and sending emails to patients and professionals).
* Maintain and manage patient information as required by SystmOne, applying and maintaining staff rosters and recording annual leave, training days, non‑working days, and meetings.
* Assist in cancelling and rescheduling clinic appointments in line with clinician requests for annual leave and sickness.
* Attend and take minutes at meetings as required.
* Support the medicine management process for the bases, acquiring deliveries and adhering to the medicine management policy.
* Provide support with ordering stationery, clinical and ad‑hoc items using the relevant purchasing system, and receipting orders following delivery.
* Ensure scanning of documents, photocopying, and managing post as required.
* Provide reception support for the department as and when needed, liaising with patients, parents or guardians to arrange appointments, register patients, obtain diagnostic results, and ensure patients are booked in a timely manner within the 18‑week protocols.
* Undertake any other duties appropriate to the banding and support the Admin Lead as required.
* Support projects, working groups and work with Administrators and Admin Leads to implement them as required.
* Work under the guidance of the Admin Leads to support the Referral‑to‑Treatment (RTT) process.
* Escalate issues through to the line manager, ensuring problems are managed in line with policy and reporting incidents via the Datix system for investigation.
* Raise jobs with the estates team for any building issues or concerns.
Should we receive a high number of applications we reserve the right to close this vacancy at any point after 16th February 2026.
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the East of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff – who, for the 7th year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high‑quality care delivery, we invite you to submit your application and join us on our exciting journey as a leading‑edge specialist community provider. All are welcome to apply and our promise to you is a culture that prioritises staff engagement and development.
This advert closes on Sunday 22 February 2026.
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