Salary – up to £39,000 dependent on skills & experience Permanent Full time, 37 hours per week Anglian Water offers a flexible approach, this role provides you the flexibility to work from home and from an Anglian Water office. Your base location can either be Huntingdon, Colchester, Lincoln or Northampton. Come and join our team! We are recruiting for 5 Team Leaders to join us on a permanent basis, within our Drainage teams in Develop ment Services. Utilising exceptional leadership skills, you will provid e support and guidance to your team, inspiring a culture of excellence and developing team members to fulfil their potential. You will champion customer experience using our Make Today Great campaign and have the customer at the heart of everything you do. A key part of this role is to lead a high performing team with direct line management of team members. Providing inspiring leadership, you’ll help to create and deliver change, training and development plans, and support your team to maximize efficiency and effectiveness. Yo u will ensure compliance with company procedures, Water UK & Ofwat metrics and challenge yourself to outperform our DMeX goals. Collab orating with other teams you will deliver short, medium and long-term plans to embed a resilient, supportive, performance-based culture across Development Services. There will be an opportunity to lead either a field-based team or hybrid working teams. As a valued employee, you’ll be entitled to: Full private healthcare with no excess 26 days leave, rising with service Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion A flexible working culture Competitive pension scheme – we double-match your contributions up to 6% Life Assurance at eight times your salary Personal Accident cover – up to 5x your salary Bonus Scheme Lots of great discounts Flexible benefits to support your wellbeing and lifestyle Paid time off when you’re physically and mentally unwell An excellent Family Leave package – to help you support your family What does it take to be a Team Leader? You’ll be a highly motivated, inspiring leader, as well as: Strong leader ship skills Excellent communicator at all levels Able to build and maintain effective internal and external stakeholder relationships Proven experience within a Customer Service environment Ability to demonstrate an affinity with the customer and understand how service improvements can be achieved A proven record of improving customer service Proven leadership knowledge and experience Knowledge of legislative and regulatory requirements e.g GDPR Business and commercial acumen Excellent judgement and decision-making skills Excellent organisational skills Flexible and self-motivated Ability to converse over multiple locations and geographies Opportunities are open to all suitably qualified candidates. Why Anglian Water? Anglian Water are an award-winning organisation with almost 5,000 employees and over 6 million customers. We’re proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award. We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. Closing date: 10/02/2022