Job Summary
Local Care Direct is a non‑profit social enterprise operating across 24 hours a day, 7 days a week, 365 days a year to provide a range of primary and urgent health care services across West Yorkshire.
We have various part‑time vacancies for Dental Triage Nurses working in our contact centres, responding to dental patients by providing clinical assessment & advice over the phone.
The Dental Service provides a 24/7 service for patients aged over 5 experiencing urgent dental issues, providing advice and support over the phone.
Hourly Rate: £15.22 per hour in hours & £16.22 per hour out of hours.
(In Hours = Monday to Friday 08.00 to 18.00 & Out of Hours = Monday to Friday 18.00 to 08.00 and all day Saturday Sunday)
Location: Unit 2, Bradley, Huddersfield, HD2 1GQ and / or Lexicon House, Wilmington Grove, Leeds, LS7 2BQ (please note if successful for Lexicon working from Bradley may be required during the training period).
Shifts Available (minimum shift requirement of 16 hours per week): Please see attached shift patterns.
Main Duties of the Job
Dental Triage Nurses are based in the contact centre and are required to respond to dental patient calls transferred from NHS 111 in a professional and timely manner, in line with all relevant protocols / procedures and key performance indicators for the service.
They will provide evidence‑based clinical assessment, prioritisation and advice over the telephone working within clinical capabilities and competencies and in line with the NHS Pathways Dental Module.
They will identify those patients appropriate to be booked into urgent dental care appointments and prioritise need, taking into account patient circumstances / preferences as appropriate.
They will ensure that patients who are not appropriate to be booked into an urgent dental care appointment are provided with relevant information regarding self‑care and/or finding a regular dentist.
About Us
We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.
Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including a centralised contact centre, GP out of hours services, urgent treatment centres, walk‑in facilities, a dental assessment and booking service, and a number of bespoke services for our NHS clients.
Benefits of working for Local Care Direct:
* Employee Assistance Programme
* Comprehensive Staff Training programme
* Modern working environment with a positive atmosphere
* NHS Pensions
* NHS Discounts (Blue light card)
* Various hours available in a 24/7 environment
* Support available 24/7
* Health & Wellbeing group to support staff
* Supportive and Friendly teams
* Annual Awards focused on raising money to support a local charity
Job Responsibilities
Job Purpose:
* Respond to dental patient calls transferred from NHS 111 in a professional and timely manner, in line with all relevant protocols/procedures and key performance indicators for the service.
* Provide evidence‑based clinical assessment, prioritisation and advice over the telephone working within clinical capabilities and competencies and in line with the NHS Pathways Dental Module.
* Identify those patients appropriate to be booked into an urgent dental care appointment and prioritise need when booking into an appointment, taking into account patient circumstances/preferences as appropriate.
* Ensure that patients are given correct information relating to exemption from payment of dental charges.
* Ensure that patients who are not appropriate to be booked into an urgent dental care appointment are provided with relevant information regarding self‑care and/or finding a regular dentist using the Directory of Services (DOS) and/or the NHS Choices website.
* Strive to improve performance and quality as needed, in line with LCD clinical governance and performance review policies/procedures.
Person Specification
Essential Skills / Knowledge
* Effective communication skills: verbal, written and non‑verbal.
* Good assessment & decision‑making skills.
* Self‑motivated team worker. Understanding of primary and secondary dental care services.
* Able to manage time and workload in order to meet performance standards.
* Good keyboard/PC skills.
Desirable Skills / Knowledge
* Aware of impact of change on self, the team and the service.
* Up‑to‑date knowledge of health agenda (local and national). Understanding of how to deal with difficult or vulnerable patients. Previous experience in relation to the NHS111 dental patient pathway.
Essential Qualifications
* Dental nurse or other dental professional currently registered with the General Dental Council, with at least 5 years post‑registration experience.
Desirable Qualifications
* Additional qualifications relevant to primary dental care.
Essential Personal Traits
* Positive & enthusiastic.
* Professional.
* Patient focussed.
* Self‑motivated.
* Team player.
* Calm & empathetic.
* Decisive.
* Flexible.
Essential Experience
* Experience of working in a primary or secondary dental care setting. Evidence of continuing personal/ professional development.
Desirable Experience
* Experience of telephone triage.
* Experience of using NHS Pathways and DOS.
* Experience of working in an urgent dental care or Community Dental Service setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer Details
Local Care Direct
Longbow Close, Bradley, Huddersfield, HD2 1GQ
Lexicon House, Wilmington Grove, Leeds, LS7 2BQ
Website: https://www.localcaredirect.org/ (Opens in a new tab)
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