Service Technician or Diagnostic Technician
Basic Salary: C£39,500(Depending on Your Experience)
OTE: £47,850 (performance-based: time saved & team profit)
Hours: Full-time, 45 hours per week (rota including weekends)
Benefits: 25 days annual leave + bank holidays (increasing with service), life assurance, pension scheme, tool insurance, colleague discounts, and lifestyle benefits.
Advance your technical career within a manufacturer-led, performance-driven aftersales environment supported by modern workshop facilities and continuous technical training.
We are seeking a skilled Service Technician or a Diagnostic Technician to join a high-performing after-sales team. This role is suited to an experienced technician who is confident working to manufacturer standards, capable of complex diagnostics, and motivated by ongoing professional development — including electric and hybrid vehicle technologies.
The Role
As a Service or Diagnostic Technician within the workshop, you will be responsible for delivering accurate diagnostics, first-time fixes, and high-quality repair work, supporting both customer satisfaction and workshop efficiency. As a Service Technician, you will carry out all servicing for our clients' luxury brand.
Key responsibilities include:
* Carrying out advanced servicing, maintenance, diagnostic and repair work across a broad vehicle range, including warranty repairs and manufacturer campaigns.
* Diagnosing and resolving mechanical, electrical and software-related faults using manufacturer diagnostic equipment and technical data.
* Completing a wide scope of work, from routine servicing through to major repairs such as timing and cambelt replacements, to a consistently high standard.
* Conducting electronic Vehicle Health Checks (eVHCs) and producing detailed, accurate technical reports and repair recommendations.
* Accurately completing digital job cards, technical write-ups and supporting documentation in line with audit, compliance and quality requirements.
* Working closely with workshop control and service teams to support productivity, quality assurance and customer outcomes.
What We’re Looking For
* IMI / City & Guilds Level 3 qualification (or equivalent) in Light Vehicle Maintenance & Repair.
* Demonstrable experience as a Service Technician or Diagnostic Technician, ideally within a franchised or manufacturer-approved environment.
* Strong diagnostic capability with proven experience in warranty repairs and complex fault-finding.
* A methodical, process-driven approach with a clear focus on safety, quality and efficiency.
* MOT Licence, desirable, not essential(training and certification available if not currently held).
* A technician committed to continuous learning and progression through manufacturer accreditation and EV/hybrid training pathways.
What’s on Offer
* Competitive basic salary with a performance-related bonus structure.
* Manufacturer-backed training, including electric and hybrid vehicle servicing and repair.
* Clear career development and accreditation pathways, including senior and master technician progression.
* Financial protection through life assurance, tool insurance and a contributory pension scheme.
* Access to exclusive colleague discounts, wellbeing support and employee benefit platform.
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