Lead with elegance. Curate calm. Redefine
wellbeing.
At Hotel Indigo & K West Spa Shepherd’s
Bush, our Spa sits at the heart of a hotel defined by
individuality, creativity and neighbourhood energy. We are seeking an
experienced and driven Director of Spa & Wellbeing
to shape and lead one of London’s most distinctive urban wellbeing destinations.
This is a rare opportunity for a commercially minded hospitality leader
with a genuine passion for holistic guest experience to create a spa that
balances performance with purpose, ritual with innovation, and luxury with
local character.
If you have the ambition to build one of London’s most compelling urban
retreats, we’d love to hear your story.
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What’s Our Story?
Set in the heart
of Shepherd’s Bush, our hotel draws on the character and rhythm of the
neighbourhood to create something distinctively vibrant yet effortlessly comfortable.
Within this setting, our Spa & Wellbeing
offering provides a refined urban retreat, combining immersive thermal
experiences, bespoke treatments and thoughtfully curated spaces designed
for restoration, connection and escape.
Here’s what you can look forward to as our Director
of Spa & Wellbeing:
Annual
salary: £65,000
* Pension with company contributions
* 50% discount in all our restaurants and Spa treatments
across our properties
* Team member and Friends & Family rates across
our properties
* IHG
Employee rate across 6000 hotels globally
* Complimentary stay after passing probation
* Extensive discounts on our benefits platform
* Private medical insurance access
* Interest-free season ticket loan
* Employee Assistance Programme – 24/7 online GP,
mental health support, and wellbeing
* Career development programmes and training
opportunities
* Bike to work scheme
* Recommend a Friend incentive
* Free meals on duty
* Social
squads and recognition schemes to make your voice heard and celebrate success
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A Day in Your Neighbourhood
* Leading all spa, wellness and fitness operations,
ensuring exceptional guest experience, strong commercial performance and
seamless day-to-day delivery.
* Owning the end-to end wellbeing journey, from
arrival through thermal experiences, treatments, relaxation, and departure;
embedding signature rituals that define the Spa experience.
* Overseeing the safe and effective operation of all
thermal, hydro and fitness facilities, including water quality, compliance,
preventative maintenance and optimal guest flow.
* Driving revenue across treatments, retail, membership
and wellbeing experiences through data-led strategies, innovative programming
and outstanding team performance
* Recruiting, developing and inspiring a
high-performing team of therapists, receptionists and spa attendants;
maintaining elevated service and training standards.
* Curating distinctive spa, retail and relaxation concepts,
including private Garden Suite experiences, lifestyle retail, and wellbeing
food and drink offerings that enhance guest experience and engagement.
* Integrating spa, fitness and recovery into a
cohesive wellbeing proposition for both hotel guests and local members.
* Collaborating with marketing and PR teams to build
partnerships, wellness activations and community engagement aligned with the
Hotel Indigo neighbourhood story.
* Acting as an ambassador of the Spa & Wellbeing
concept, continuously evolving the experience in line with guest insight,
industry innovations and brand standards.
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What’s Your Story?
* Proven
leadership experience as a Spa Manager or Director within a luxury, lifestyle
or destination wellness environment. Preopening experience a distinct
advantage.
* A
recognised qualification in spa therapy or holistic wellness (CIDESCO, CIBTAC,
NVQ or equivalent) supported by strong knowledge of treatments, premium
skincare and evolving wellbeing trends.
* Commercial
astute, with a track record of driving revenue performance across treatments,
memberships and retail through KPI management and strategic planning.
* Experience
in operating thermal or wet leisure spa environments, with a strong
understanding of health, safety and water hygiene compliance.
* Strong
leadership and coaching ability, capable of building high-performing teams and
a culture of excellence, accountability and care.
* Experience
developing destination spa concepts, wellness programming and partnerships that
attract both hotel guests and local members.
* Confident
using spa management and booking systems, with strong operational oversight and
attention to detail
* Excellent
knowledge of spa treatments, wellness trends, premium skincare, and guest
experience design
* Emotionally
intelligent, calm under pressure, and naturally polished in guest and
stakeholder interactions.
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As Director
of Spa & Wellbeing, you will set the tone for one of London’s most distinctive
new urban spa destinations. Your influence will extend from the treatment rooms
to the team culture, from commercial performance to the serenity each guest
experiences from the moment they arrive. If you are ready to build such to
shape and lead this experience at the Hotel Indigo & K West Spa Shepherd’s
Bush, we look forward to your application.
All applicants must hold existing rights to work in the UK.