Overview
Helpdesk Administrator – FM Provider – Maidstone, Kent – Up to £30,000 per annum
Are you an experienced FM Administrator looking for your next opportunity? Do you want to expand your experience within a growing Facilities Management environment? This is an excellent opportunity to join an established FM provider based in Maidstone, Kent on a Permanent basis. You will be part of a busy, fast-paced team supporting day-to-day facilities operations, where your organisational skills and attention to detail will be highly valued.
Hours of Work
* 08:00am – 17:00pm
* Monday to Friday (Office Based)
* Permanent role
* Up to £30,000 per annum
Key Responsibilities
* Handling incoming and outgoing calls to support the facilities function in a professional manner
* Managing and maintaining the FM Helpdesk inbox
* Scheduling reactive maintenance call-outs and prioritising urgent requests
* Reviewing jobs logged throughout the day and allocating tasks to Engineers accordingly
* Raising and processing purchase orders and supporting invoice administration
* Issuing and closing both planned preventative maintenance (PPM) and reactive maintenance visits
* Accurately inputting and updating data within the CAFM system
* Assigning tasks via CAFM (Concept or similar system)
* Raising corrective maintenance tasks following completed PPM visits
* Supporting Office and Contract Managers with general administrative duties
* Responding to queries from engineers, clients, and management
* Organising daily workload to ensure service level agreements are met
Requirements
* Previous Helpdesk experience within Facilities Management/Construction
* Strong general administrative background
* Working knowledge of CAFM systems (Concept or similar)
* Confident IT skills including Microsoft Office
* Strong communication and organisational skills
* Must Drive - Parking on Site
Application
Interested? Please send your CV to Stacey at CBW Staffing Solutions for more information or to apply. We look forward to hearing from you!
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