Role Description Role Title: Van Leasing Consultant, Office-based Team: Sales Reports To : Sales Manager Salary: Competitive Main Purpose of Role The Van Leasing Consultant is a Sales based role, the main purpose of the role is to manage incoming customer enquiries/leads. The Van Leasing Consultant is there to respond to customer enquiries in a timely manner, ensuring that customers receive excellent customer service and appropriate information regarding their enquiry. The role has a direct impact on Sales Team performance and therefore impacts the success of the business. Responsibilities Customer Sales Enquiries/Leads Customer Relationship Management – Being the face of the business this role is critical to building a positive first impression for customers. The Van Leasing Consultant is responsible for managing customers through their leasing ‘journey’ and ensuring they are supported through the sales process and treated fairly and in line with the Select ‘DRIVE’ values. Day to day management of Sales lead/enquiries – Respond to new leads and managing existing customers by adhering to Sales process and best practice. Ensuring all systems are updated accordingly and customers are provided with clear information in relation to their enquiry. Performance Measures – Ensuring on track and on top of daily tasks/activities. Ensure right behaviours are adopted in order to achieve success. Supporting the Head of Sales and wider management Regular feedback and communication with their Sales Manager on own performance. Assist with Complaints Resolution. Communication Ensure appropriate information is communicated clearly to customers. Communicating regularly manager in terms of own performance. Reporting Able to provide clear reporting on own Sales performance – To their Sales manager in order to ensure Sales targets are being achieved. Relationship Management Where applicable supporting in the effective management of relationships with key suppliers and partners. Internal relationship management between teams/departments. Compliance Ensure aware of and remain up to date in terms of Compliance – Completing all e-learning and/or any other applicable training as requested. Have a clear understanding of FCA Guidelines – Takes accountability. Complaints – Able to identify and raise/log complaints as required. Risk Management Identify potential business risks and be proactive in seeking a resolution. Health & Safety To support the Select Car Leasing Health & Safety Policy. Where Health & Safety issues are identified to escalate to the H&S Manager and/or Directors. Skills/Experience/Knowledge Experience (technical, industry, managerial) Experience working within the Van Leasing Industry/ Motor industry (desirable) Experience working within a busy Sales Team Experience of Sales processes and systems Experience of Compliance (desirable - specific to industry) Skills/Knowledge/Behaviours Knowledge of Sales processes Knowledge of van leasing and motor industry Approachable Supportive Assertive Excellent Communication skills Problem Solving Skills Pro-active approach Select Car Leasing Values DRIVE: Dedication Respect Integrity Value Excellence