To be an essential part of SMI's own delivery service team providing exceptional customer experience when meeting customers at delivery points.
This role requires a full time candidate to be available Monday to Friday reporting directly into the Dispatch Manager. Timely and accurate deliveries are essential to maintain the high standards SMI continues to deliver to its customers. It's important that there is a good dialogue open between yourself and the customer and to be able to problem solve quickly to support the customer's needs.
Areas of Responsibility:
Responsible for all Pre-van Health & Safety checks
Sending all expenses receipts to Accounts department
Support Loading vehicle in the morning
Ensure the van is washed Weekly
Delivering parcels and goods to customers on designated routes
To support customers with handling their parcel to a convenient delivery point
Reporting customer issues and concerns back to your manager or customer feedback form
All failed deliveries communicated to your line manager
Build good rapport with customers at all delivery locations
Act as a professional representative of SMI during journeys and on delivery of goods
Deliver and unload goods in accordance with health and safety standards
Ensure all PODS are completed, including Signature of recipient and photo of goods on site
To follow the Optimised Route via Maxoptra and achieve the drop times to the best of your abilities
Complete any administration required in relation to the collection/delivery of goods
Up to 30 Drops per day covering up to 200miles
Desired knowledge, skills and abilities:
Proven history and success in a similar role
Operating system MaxOptra
To be able to use Android devices for delivering & collecting consignments
A clean UK driving licence and excellent driving skills
To comply to the FORS Silver Standard, and complete any training, if required
Standard 'right to work' checks are required
A customer service focus
Good Punctuality and reliability Skills
Good interpersonal skills
The ability to remain calm and professional
Good verbal and written communication skills
Stamina and concentration when driving long distances
Ability to plan routes efficiently (Although mainly system driven)
Attention to detail
Ability to work in a team and a self-motivated environment
Enjoyment in driving
Additional information:
~06:00 - 16:00
~33 days annual leave including bank holidays
~ Competitive Salary & Bonus
~ Benefits package
~ Company Van & Fuel Provided
SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Department Dispatch Role Multi-Drop Delivery Driver Locations Fareham