THE NOMAD WAY
Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.
Welcome to NoMad London
OVERVIEW OF ROLE
The role of the Event
Operations Manager is to successfully lead the F&B team in executing all
areas of service in our various event spaces as well as be central to planning
and logistics of event execution across the hotel. The ability to lead and
inspire others while maintaining a positive, hospitality-focused attitude is
crucial to the success of this role. S/he will display the desire to
continually learn and develop while lending their innate ability to coach
others. Commitment to service and taking care of others a must.
To work alongside the
F&B team in creating and developing one of the most exciting, vibrant, and welcoming
venues in London.
EXPECTATIONS
The Event
Operations Manager is expected to:
* Be
professional at all the times.
* Exhibit
qualities of flexibility and leadership as well as be an effective communicator.
* Represent
The NoMad positively to all internal and external stake holders as well as act
as an ambassador of our brand when out in our industry’s community.
* Adhere
to company policies and procedures at all times, including but not exclusive
of; H&S policies, HR policies.
* Manage
own workload efficiently and find balance between responsibilities on the floor
during service and office administrative work.
* Communicate
well within the team and other departments across the hotel and collaborate on
shared initiatives as they related to standards of guest interaction.
MAIN DUTIES & RESPONSIBILITIES
The main
responsibilities of the Events Operations Manager are summarised below, the
list is not exhaustive:
* Work closely with
Head of Event Sales in planning and execution of special events.
* Liaise with third
party vendors on logistics.
* Create and maintain
Event Team Rota ensuring adequate staffing levels to cover specific needs.
* Communicate with
Event Kitchen team to effectively create and evolve event operating procedures.
* Be familiar with
F&B opening/closing procedures including updating service notes.
* To help create a
positive, encouraging, and fun place to work for our team and each other.
* To be present on the
service floor for events, anticipating guest needs, supporting all levels of
line staff in their duties, and ensuring smooth transition of information
through handovers.
* To ensure that a
detailed daily management log is maintained.
* Assist in all
F&B outlets as needed and as event schedule allows.
* To log any issues
with their various departmental procedures as needed.
* To ensure the guest
experience is of an exceptional level and constantly review standards of
practice to see where improvements can be made.
* To handle guest
complaints in a timely and efficient manor, reporting to the Food and Beverage
Director when applicable.
* To always be aware
of budgeted occupancy and make necessary staffing adjustments.
* To work alongside
the various other departments in upholding the standards and assisting where
necessary to support.
* Any other reasonable
tasks asked to be performed by the management according to the changing
business needs.
WHAT WE OFFER
* £750 Refer a Friend Scheme
* 50% Employee discount in F&B outlets
* Pension Scheme
* Complimentary family meal and quality coffee/hot drinks whilst on duty
* Growing team with great training and progression opportunity
* Paid break and annual leave
* Good work/life balance
* Your birthday off (paid) after one year of service
* Hotel discount
* Wagestream
* Private Health Care
* Experience Stay - Breakfast included
* 5 days of paid sick leave for every rolling 12 months
* Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.