2 days ago Be among the first 25 applicants
Client Engagement Manager
You'll be responsible for the growth and continuity of your client portfolio. So, you’ll:
* build and maintain relationships across client stakeholders, beyond immediate project contacts
* create account engagement plans that keep BabelQuest present between projects
* spot and surface upsell and cross‑sell opportunities for the team to deliver
* monitor client health signals and flag risks early
* drive product adoption for non‑active clients and support consultants on active ones
* maintain accurate records in HubSpot and the project management system
On any given day, you might:
Run a quarterly business review to keep relationships warm and uncover new opportunities. Host a check‑in outside of project delivery to maintain engagement. Share a HubSpot update or insight that sparks a conversation with a client. Flag a risk when you notice reduced usage or an engagement drop. Coordinate with sales on expansion opportunities you’ve uncovered. Review client health metrics and plan your next touchpoint. Build an account plan that maps stakeholders and identifies whitespace. Connect a client with a different part of BabelQuest’s service offering.
Qualifications
With your skills, you’ll unlock new career paths. For this role, you’ll need account or client management experience. You’ll know your way around:
* building trust and rapport with senior stakeholders
* spotting growth opportunities and commercial signals
* staying organised across multiple accounts
* tools like HubSpot, project management systems, and client health metrics
* agency or consultancy environments
Benefits
* Flexible working (a mix of working at home and at the office).
* Half a day each week (23 days a year) to level up your skills and build your career.
* Up to 30 days of paid annual leave and unlimited unpaid leave.
* A month‑long paid sabbatical and a £2,000 bonus to celebrate your five years with us.
* Benefits like £650 per year on anything that helps you keep a healthy life‑work balance.
* You’ll have the freedom to manage relationships your way. Success will mean contributing to pipeline growth, maintaining strong client engagement, and ensuring clients see the full breadth of what BabelQuest can offer.
About BabelQuest
BabelQuest is a HubSpot expert consultancy and agency. We combine technology with sales, marketing, and customer service to help our clients succeed. With over 6,000 HubSpot partner companies, fewer than 40 hold Elite partner status—join the best of the best and build new skills and career paths with curious people who share your passion.
We use a culture handbook to guide our high‑flyer culture. Check it out to learn more about our galaxy and how we work.
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