ProCook Gloucester, England, United Kingdom
Customer Service Advisor
ProCook Gloucester, England, United Kingdom
1 day ago Be among the first 25 applicants
This range is provided by ProCook. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Join Our Team as a Customer Service Advisor at ProCook - maternity cover - 45hrs over 2 weeks!
Are you passionate about providing exceptional customer service? ProCook is searching for a dedicated Customer Service Advisor to join our vibrant team!
In this role, you will be the voice of our company, assisting customers with their inquiries and ensuring their experience with us is nothing short of fantastic.
Your Role:
As a Customer Service Advisor, you will handle customer inquiries through various channels including phone, email, and live chat. You will provide assistance, resolve issues, and deliver an outstanding level of service.
This role is a part time, maternity cover position and follows a two-week rotating schedule totaling 31 hours over 2 weeks. Weekend availability is a MUST on a rotational basis following training.
We have 2 roles available:
The rota for role 1:
Week 1: Mon, Tue 1pm to 6pm Wed, Thur, Fri - Off, Sat, Sun 1.30pm - 5pm
Week 2: Mon, Tue, Sat, Sun - Off, Wed, Thur, Fri 1pm to 6pm
The rota for role 2:
Week 1: Mon, Tue 9am to 2 pm Wed, Thur, Fri - Off, Sat, Sun 10am to 1.30pm
Week 2: Mon, Tue, Sat, Sun - Off, Wed, Thur, Fri 9am to 2pm
A Day in the Life:
* Respond to customer inquiries promptly and professionally through different communication channels (phone, email, live-chat)
* Assist customers with product information, order tracking, and returns
* Work closely with the sales and operational teams to address customer concerns
* Maintain accurate records of customer interactions and transactions
* Provide feedback to management on recurring issues and customer suggestions
Requirements
What You Will Bring:
* This role follows a two-week rotating schedule totaling 31 hours over 2 weeks. Weekend availability will be required on a rotational basis following training
* A strong passion for customer service and helping others
* Must be confident speaking on the phone and answering customer queries
* Excellent communication skills, both written and verbal
* Experience in a customer service role or retail environment is preferred
* Ability to manage multiple tasks and prioritise effectively
* Problem-solving skills and a positive attitude
* Familiarity with CRM systems and basic computer skills
Benefits
* Hourly rate £13.08/hr
* Subsidised meals and free fruits on a daily basis
* Free parking
* Gym and shower facilities
* Welcome bag filled with ProCook products
* 25 days annual leave + bank holidays / pro rata
* Hybrid working
We Welcome Everyone
At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.
If you require any reasonable adjustments to support you through the application or interview process, please let us know. We're committed to making our recruitment process as inclusive and accessible as possible.
About ProCook's Sustainability Commitment:
At ProCook, sustainability is at the heart of what we do.
As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.
By joining our team, you will contribute to our efforts in creating a positive impact on the planet.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Customer Service
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at ProCook by 2x
Get notified about new Customer Service Advisor jobs in Gloucester, England, United Kingdom.
Knightsbridge, England, United Kingdom 16 hours ago
Gloucester, England, United Kingdom 1 week ago
Stonehouse, England, United Kingdom 3 weeks ago
Customer Service Administrator - Gloucester, UK
Gloucester, England, United Kingdom 1 week ago
Cirencester, England, United Kingdom 2 weeks ago
Knightsbridge, England, United Kingdom 2 days ago
Moreton-In-Marsh, England, United Kingdom 3 weeks ago
Abbot's Salford, England, United Kingdom 1 week ago
Abbot's Salford, England, United Kingdom 2 weeks ago
Receptionist/Customer Service Support (12 month Part-Time contract)-EN
Gatwick, England, United Kingdom 2 days ago
Gloucester, England, United Kingdom 2 weeks ago
Gloucester, England, United Kingdom 1 week ago
Community Nursing Out of Hours Call Handler
Brockworth, England, United Kingdom 3 days ago
Worcester, England, United Kingdom 1 month ago
Stonehouse, England, United Kingdom 1 week ago
Tewkesbury, England, United Kingdom 2 weeks ago
Kemble, England, United Kingdom 22 hours ago
Cirencester, England, United Kingdom 4 days ago
Cirencester, England, United Kingdom 1 week ago
Gloucestershire, England, United Kingdom 3 days ago
Rudgeway, England, United Kingdom 3 weeks ago
Gloucester, England, United Kingdom 1 month ago
Gloucester, England, United Kingdom 2 days ago
Worcester, England, United Kingdom 2 weeks ago
Sales Advisor With Customer Service Skills
Temporary Customer Service Administrator - Ledbury
Ledbury, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr